<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">I agree & thanks for the report<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Aug 20, 2018, at 9:27 AM, Mark Svancarek (CELA) via UA-discuss <<a href="mailto:ua-discuss@icann.org" class="">ua-discuss@icann.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="">This is excellent progress. The No Response rate is still quite high but everything is finally moving in the right direction.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class=""><o:p class=""> </o:p></span></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span class="">From:</span></b><span class=""><span class="Apple-converted-space"> </span>UA-discuss <<a href="mailto:ua-discuss-bounces@icann.org" class="">ua-discuss-bounces@icann.org</a>><span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Don Hollander<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, August 20, 2018 03:59<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:ua-discuss@icann.org" class="">ua-discuss@icann.org</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[UA-discuss] Update Statistics on UASG Call Loggins and Resolution<o:p class=""></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Please find attached the latest report on UA Call Logging Issues and their resolution<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">ICANN’s Global Support Centre receives issues logged at<span class="Apple-converted-space"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuasg.tech%2Fglobal-support-centre%2F&data=02%7C01%7Cmarksv%40microsoft.com%7Cb7472e3034a943cec40608d6068bee21%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636703596410270450&sdata=kUiM6M64evbpwfkbGLlJ%2BJBMzztmQMzRRo1EIOVDCLs%3D&reserved=0" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">https://uasg.tech/global-support-centre/</a><span class="Apple-converted-space"> </span>and work to resolve them.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">We’re now beginning to see better resolutions rates from a variety of websites. Not huge yet, but there seems to be greater action by website owners.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Thanks very much to Seda and her colleauges.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Don<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Don Hollander<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Secretary General – UASG<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-NZ" class="">Skype: Don_Hollander</span></div></div></div></blockquote></div><br class=""></body></html>