<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:DengXian;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"\@DengXian";
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Garamond;
panose-1:2 2 4 4 3 3 1 1 8 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Agreed. Interesting insights. Thanks for sharing, Jothan.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">UA-discuss <ua-discuss-bounces@icann.org> on behalf of Don Hollander <don.hollander@icann.org><br>
<b>Date: </b>Sunday, April 14, 2019 at 5:53 AM<br>
<b>To: </b>Jothan Frakes <jothan@gmail.com>, "UA-discuss@icann.org" <ua-discuss@icann.org><br>
<b>Subject: </b>[EXTERNAL] Re: [UA-discuss] Understanding the world of developers - Stack Overflow 2019 Survey<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
</div>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US">Jothan</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US">Thanks very much for this. Useful indeed.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US">Don</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> UA-discuss <ua-discuss-bounces@icann.org>
<b>On Behalf Of </b>Jothan Frakes<br>
<b>Sent:</b> Saturday, 13 April 2019 10:33 AM<br>
<b>To:</b> UA-discuss@icann.org<br>
<b>Subject:</b> [UA-discuss] Understanding the world of developers - Stack Overflow 2019 Survey<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">As we embark on our efforts with UA (Acceptance / Awareness) it is important to understand the developer mind, and the environment that exists beyond
the "ICANN-o-Sphere".</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">Good news! Stack Overflow, a community forum of developers that help one another with q&a, have released survey results from their most recent global
user poll.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"><a href="https://insights.stackoverflow.com/survey/2019">https://insights.stackoverflow.com/survey/2019</a> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> <br clear="all">
</span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">We often misunderstand the world of the developers and the development and integration realm that our domain name _stuff_ enables, interacts with,
and provides platform for. One of the biggest areas of feedback that I receive in discussions within developer communities is that the "domain companies and ICANN people (I think they more mean the community more than org)" are super disconnected from their
realities. </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">The feedback is that there is not a 'developer stakeholder group' within ICANN, and that there seems within the ICANN community, that the protracted
bureaucratic nature of getting things done is difficult to get support from pragmatic management to remedy within their companies, and that there is an [false] assumption that the IETF is representative of the overall global community of developers, their
goals, attitudes, preferences and objectives.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">As we approach the UA objectives with developers, understanding their universe will provide us good emotional intelligence about approaching the discussions. </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">Where I have successes in communicating the importance of enabling and integrating UA into the design and development process is where I demonstrate
empathy for the problems that face the people that I communicate the concepts with.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">Taking some time to look through the survey can help, and it is a quick read.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black">-Jothan</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:Garamond;color:black"> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal" style="margin-left:.5in">Jothan Frakes<br>
+1.206-355-0230 tel<br>
+1.206-201-6881 fax<o:p></o:p></p>
</div>
</div>
</div>
</div>
</body>
</html>