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<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, I did insert a couple of comments and will look to compare the letters to the chart to see if others are mixed. I really want
to make sure that our comments exclude the policy staff who have been fantastic to work with and have not been the subject of the contracted party complaints. I believe in not only emphasizing the things that need improvement, but also recognizing the areas
which I believe have improved dramatically.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unfortunately we use the label of “staff” when much of the comments are not intended for all staff.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#0F9347">Jeffrey J. Neuman</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#0F9347">Senior Vice President </span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">|</span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C39209">Valideus
USA</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C32830">
</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">| </span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C32830">Com Laude USA</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">1751 Pinnacle Drive, Suite 600<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">Mclean, VA 22102, United States<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">E:
</span><a href="mailto:jeff.neuman@valideus.com"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">jeff.neuman@valideus.com</span></a><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#595959">
or </span><a href="mailto:jeff.neuman@comlaude.com"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">jeff.neuman@comlaude.com</span></a><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">T: +1.703.635.7514<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">M: +1.202.549.5079<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">@Jintlaw<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jordan Carter [mailto:jordan@internetnz.net.nz]
<br>
<b>Sent:</b> Wednesday, April 19, 2017 10:07 PM<br>
<b>To:</b> Jeff Neuman <jeff.neuman@comlaude.com><br>
<b>Cc:</b> George Sadowsky <george.sadowsky@gmail.com>; avri doria <avri@apc.org>; ws2-staff_acct@icann.org<br>
<b>Subject:</b> Re: [Ws2-staff_acct] Staff questionnaire to community<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Jeff - can you have a look at the issues table, and if there are specific systemic issues that aren't captured there so far, could you jot them in?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">thanks<o:p></o:p></p>
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<p class="MsoNormal">Jordan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 20 April 2017 at 07:38, Jeff Neuman <<a href="mailto:jeff.neuman@comlaude.com" target="_blank">jeff.neuman@comlaude.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal">Thanks George. On the contracted parties letter they are pursuing this matter directly with ICANN staff as you can see. There will be a customer satisfaction survey and more dialogue which will be good. But to the extent that these examples
are systemic, I agree that this group should work on making recommendations.<br>
<br>
<span class="im">Jeffrey J. Neuman</span><br>
<span class="im">Senior Vice President |Valideus USA | Com Laude USA</span><br>
<span class="im">1751 Pinnacle Drive, Suite 600</span><br>
<span class="im">Mclean, VA 22102, United States</span><br>
<span class="im">E: <a href="mailto:jeff.neuman@valideus.com">jeff.neuman@valideus.com</a> or
<a href="mailto:jeff.neuman@comlaude.com">jeff.neuman@comlaude.com</a></span><br>
<span class="im">T: <a href="tel:%2B1.703.635.7514">+1.703.635.7514</a></span><br>
<span class="im">M: <a href="tel:%2B1.202.549.5079">+1.202.549.5079</a></span><br>
<span class="im">@Jintlaw</span><br>
<br>
<br>
<span class="im">-----Original Message-----</span><o:p></o:p></p>
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<p class="MsoNormal">From: George Sadowsky [mailto:<a href="mailto:george.sadowsky@gmail.com">george.sadowsky@gmail.com</a>]<br>
Sent: Wednesday, April 19, 2017 6:20 PM<br>
To: Jeff Neuman <<a href="mailto:jeff.neuman@comlaude.com">jeff.neuman@comlaude.com</a>><br>
Cc: avri doria <<a href="mailto:avri@apc.org">avri@apc.org</a>>; <a href="mailto:ws2-staff_acct@icann.org">
ws2-staff_acct@icann.org</a><br>
Subject: Re: [Ws2-staff_acct] Staff questionnaire to community<br>
<br>
Jeff,<br>
<br>
I think that I said "_if_ there is no evidence, then .... " or I certainly meant to say it. OK, if there is evidence then I guess there are two directions to consider. The first is to apply it to an issues list, as the group has done, and to build a more
complete picture of what is going on, resulting eventually in recommendations for change. The second is to address the issues more directly by responding directly to staff questions so that there can be mutual understanding and at least partial resolution
of the negative effects presented by the evidence. These aren't alternatives, but can be mixed in various ways.<br>
<br>
By not feeding evidence, however depersonalized, back to staff by engaging in a dialogue suggested by the questions that the staff asked of the group, IMHO the group misses an opportunity to achieve better understanding on both sides, which could positively
inform any recommendations that the group might make. That is the group's decision to make.<br>
<br>
George<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
> On Apr 19, 2017, at 11:36 AM, Jeff Neuman <<a href="mailto:jeff.neuman@comlaude.com">jeff.neuman@comlaude.com</a>> wrote:<br>
><br>
> Ok thanks. I was also referring to George's comment where he said that there was no evidence......<br>
><br>
> Jeffrey J. Neuman<br>
> Senior Vice President |Valideus USA | Com Laude USA<br>
> 1751 Pinnacle Drive, Suite 600<br>
> Mclean, VA 22102, United States<br>
> E: <a href="mailto:jeff.neuman@valideus.com">jeff.neuman@valideus.com</a> or <a href="mailto:jeff.neuman@comlaude.com">
jeff.neuman@comlaude.com</a><br>
> T: <a href="tel:%2B1.703.635.7514">+1.703.635.7514</a><br>
> M: <a href="tel:%2B1.202.549.5079">+1.202.549.5079</a><br>
> @Jintlaw<br>
><br>
><br>
><br>
> -----Original Message-----<br>
> From: <a href="mailto:ws2-staff_acct-bounces@icann.org">ws2-staff_acct-bounces@icann.org</a><br>
> [mailto:<a href="mailto:ws2-staff_acct-bounces@icann.org">ws2-staff_acct-bounces@icann.org</a>] On Behalf Of avri doria<br>
> Sent: Wednesday, April 19, 2017 4:27 PM<br>
> To: <a href="mailto:ws2-staff_acct@icann.org">ws2-staff_acct@icann.org</a><br>
> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community<br>
><br>
> Jeff,<br>
><br>
> Row 2 of the table was the general issue that was meant to include the instance you documented. If this does not cover what you mean, please suggest some edits.<br>
><br>
> Thanks<br>
> avri<br>
><br>
> Issues doc:<br>
> <<a href="https://docs.google.com/document/d/12ihFgBE5lcVTfiL6wft9MsOqHaSSKnzID" target="_blank">https://docs.google.com/document/d/12ihFgBE5lcVTfiL6wft9MsOqHaSSKnzID</a><br>
> d1utROosNU/edit?usp=sharing><br>
><br>
><br>
> On 19-Apr-17 10:45, Jeff Neuman wrote:<br>
>> On that note, I know I have been out of the loop for a little bit of time, but what about the concerns raised by the contracted parties? See
<a href="https://www.icann.org/en/system/files/correspondence/cph-to-icann-board-24feb17-en.pdf" target="_blank">
https://www.icann.org/en/system/files/correspondence/cph-to-icann-board-24feb17-en.pdf</a> and ICANN response just published
<a href="https://www.icann.org/en/system/files/correspondence/marby-to-bunton-diaz-11apr17-en.pdf" target="_blank">
https://www.icann.org/en/system/files/correspondence/marby-to-bunton-diaz-11apr17-en.pdf</a>. I did not necessarily see them reflected in the document but there are very real issues and specific evidence has been provided (though redacted essentially from
this last letter to not engage in ICANN bashing).<br>
>><br>
>> Jeffrey J. Neuman<br>
>> Senior Vice President |Valideus USA | Com Laude USA<br>
>> 1751 Pinnacle Drive, Suite 600<br>
>> Mclean, VA 22102, United States<br>
>> E: <a href="mailto:jeff.neuman@valideus.com">jeff.neuman@valideus.com</a> or <a href="mailto:jeff.neuman@comlaude.com">
jeff.neuman@comlaude.com</a><br>
>> T: <a href="tel:%2B1.703.635.7514">+1.703.635.7514</a><br>
>> M: <a href="tel:%2B1.202.549.5079">+1.202.549.5079</a><br>
>> @Jintlaw<br>
>><br>
>><br>
>> -----Original Message-----<br>
>> From: <a href="mailto:ws2-staff_acct-bounces@icann.org">ws2-staff_acct-bounces@icann.org</a><br>
>> [mailto:<a href="mailto:ws2-staff_acct-bounces@icann.org">ws2-staff_acct-bounces@icann.org</a>] On Behalf Of avri doria<br>
>> Sent: Wednesday, April 19, 2017 1:56 PM<br>
>> To: <a href="mailto:ws2-staff_acct@icann.org">ws2-staff_acct@icann.org</a><br>
>> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community<br>
>><br>
>><br>
>><br>
>> On 19-Apr-17 08:47, George Sadowsky wrote:<br>
>>> In contrast, I think that what you, Jordan, are suggesting is that<br>
>>> we start with a group of issues which are essentially hypotheses.<br>
>> I do not think think this is the case.<br>
>><br>
>> The issues were abstracted from the problems that people had reported.<br>
>><br>
>> avri<br>
>><br>
>><br>
>> ---<br>
>> This email has been checked for viruses by Avast antivirus software.<br>
>> <a href="https://www.avast.com/antivirus" target="_blank">https://www.avast.com/antivirus</a><br>
>><br>
>> _______________________________________________<br>
>> Ws2-staff_acct mailing list<br>
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>> <a href="https://mm.icann.org/mailman/listinfo/ws2-staff_acct" target="_blank">
https://mm.icann.org/mailman/listinfo/ws2-staff_acct</a><br>
>> _______________________________________________<br>
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>> <a href="https://mm.icann.org/mailman/listinfo/ws2-staff_acct" target="_blank">
https://mm.icann.org/mailman/listinfo/ws2-staff_acct</a><br>
>><br>
><br>
> _______________________________________________<br>
> Ws2-staff_acct mailing list<br>
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<br>
_______________________________________________<br>
Ws2-staff_acct mailing list<br>
<a href="mailto:Ws2-staff_acct@icann.org">Ws2-staff_acct@icann.org</a><br>
<a href="https://mm.icann.org/mailman/listinfo/ws2-staff_acct" target="_blank">https://mm.icann.org/mailman/listinfo/ws2-staff_acct</a><o:p></o:p></p>
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<p class="MsoNormal">Jordan Carter<br>
<br>
Chief Executive <br>
<b>InternetNZ </b><o:p></o:p></p>
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<p class="MsoNormal">+64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter <br>
<a href="mailto:jordan@InternetNZ.net.nz" target="_blank">jordan@InternetNZ.net.nz</a> |
<a href="http://www.InternetNZ.nz" target="_blank">www.InternetNZ.nz</a><o:p></o:p></p>
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<p class="MsoNormal"><i>A better world through a better Internet</i><o:p></o:p></p>
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