[lac-discuss-es] IANA Functions Customer Survey Results Available

To: "lac-discuss-es@xxxxxxxxxxxxxxxxxxxxxxx" <lac-discuss-es@xxxxxxxxxxxxxxxxxxxxxxx>
Subject: [lac-discuss-es] IANA Functions Customer Survey Results Available
From: "Maritza Y. Aguero Minano" <myaguero@xxxxxxx>
Date: Fri, 13 Jan 2017 01:40:29 +0000

Estimados miembros de la Comunidad,


Para su información.


Saludos,

________________________________
De: alac-announce-bounces@xxxxxxxxxxxxxxxxxxxxxxx 
<alac-announce-bounces@xxxxxxxxxxxxxxxxxxxxxxx> en nombre de ICANN At-Large 
Staff <staff@xxxxxxxxxxxxxxxxx>
Enviado: jueves, 12 de enero de 2017 02:53 a. m.
Para: ALAC Announce
Asunto: [ALAC-Announce] ICANN News Alert -- IANA Functions Customer Survey 
Results Available


[ICANN][icann.org]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.icann.org_&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=cismgFxDM3kC2z7TbwFPAJ8I_pJB0smWZC6OB5Ohaf4&e=>
News Alert

https://www.icann.org/news/announcement-2-2017-01-11-en[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_news_announcement-2D2-2D2017-2D01-2D11-2Den&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=32XJQlJpsEr4xa0cFRxZ-g7lDeA2XWs9prQhBqhrcX0&e=>

________________________________
IANA Functions Customer Survey Results Available

11 January 2017 - Los Angeles - Today, ICANN published the results of an annual 
survey that measures the perception of satisfaction among IANA functions 
customers regarding the services they receive. In the 2016 survey, which 
accounts for transactions completed between September 2015 and August 2016, 94 
percent of respondents reported being "satisfied" or "very satisfied."

View Customer Survey 
Findings[iana.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_reports_2017_customer-2Dsurvey-2D20170111.pdf&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=p448wYJisk_DSI4SAp37yOl2ilXf4q-fT6S9Mm0CMAA&e=>
 [PDF, 2.15 MB].

The IANA Functions Customer Survey measures satisfaction in relation to 
documentation quality, process quality, transparency, timeliness, accuracy, 
reporting and courtesy. In the 2016 survey, 99 percent of respondents reported 
being satisfied with the accuracy of their transactions. Customers also 
identified accuracy as the most important measure of performance for the fourth 
consecutive year. Notably, 94 percent of customers reported satisfaction in 
regard to transparency this year, an increase from 89 percent in the 2015 
survey.

While the results of the survey are generally positive, ICANN continues to 
explore opportunities for improvement. This year, there was a drop in 
satisfaction regarding process quality, from 95 percent to 89 percent. there 
are projects underway to enhance the IANA processes and systems that were 
mentioned in the survey.

ICANN commissioned Ebiquity, a global reputation consultancy, to administer the 
survey. Those who make IANA functions transactions - top-level domain 
operators, protocol parameter and regional Internet registry managers, RFC 
authors, Internet Engineering Steering Group members, DNSSEC KSK ceremony 
participants and .INT domain registrants - were invited to take the survey. 
This year, ICANN issued 4,286 invitations and 10 percent of customers responded.

About ICANN

ICANN's mission is to help ensure a stable, secure and unified global Internet. 
To reach another person on the Internet, you have to type an address into your 
computer - a name or a number. That address has to be unique so computers know 
where to find each other. ICANN helps coordinate and support these unique 
identifiers across the world. ICANN was formed in 1998 as a not-for-profit 
public-benefit corporation and a community with participants from all over the 
world. ICANN and its community help keep the Internet secure, stable and 
interoperable. It also promotes competition and develops policy for the 
top-level of the Internet's naming system and facilitates the use of other 
unique Internet identifiers. For more information please visit: 
www.icann.org[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=lNaQW_QZ3G51Ikli7tz9F6LotmjUUcpWmaxI4UfB6vI&e=>.

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