[council] FW: [Soac-infoalert] CSC report PTI performance December 2016

[Marika Konings]

FYI

From: <soac-infoalert-bounces at icann.org> on behalf of Bart Boswinkel <bart.boswinkel at icann.org>
Date: Thursday, January 19, 2017 at 12:51 PM
To: "soac-infoalert at icann.org" <soac-infoalert at icann.org>
Cc: "ICANN-CSC at icann.org" <ICANN-CSC at icann.org>
Subject: [Soac-infoalert] CSC report PTI performance December 2016

Dear all,
On behalf of the chair of the CSC (Byron Holland), please find included the message from the chair, the CSC report and underlying PTI December report to the CSC,
Kind regards,
Bart Boswinkel

--------------------------
Dear Community Members,
As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI), for December, 2016.  You will see the CSC has concluded that, overall, PTI’s performance was “Satisfactory”, in that they met the service level agreement. The CSC is aware of some minor issues and is in an ongoing discussion with PTI to mediate them for the future, noting there is no trend. In summary: No persistent problems were identified and no further action is needed, nor was the CSC informed about any complaint.

Also attached is the report from PTI to the CSC listing the individual service level metrics along with their actual and historical performance.  As we expect that our reporting to you an evolving process, any comments would be welcomed.

The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found athttps://www.icann.org/csc[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=> .

Kind regards,
Byron Holland
Chair CSC

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