[council] Fwd: [SOAC-Infoalert] CSC report PTI performance October 2017

[Heather Forrest]

Dear Council colleagues,

Please find below the October update and report of the Customer Standing
Committee.

Many thanks and best wishes,

Heather




---------- Forwarded message ----------
From: Bart Boswinkel <bart.boswinkel at icann.org>
Date: Sat, Nov 18, 2017 at 7:22 AM
Subject: [SOAC-Infoalert] CSC report PTI performance October 2017
To: "soac-infoalert at icann.org" <soac-infoalert at icann.org>
Cc: "icann-csc at icann.org" <icann-csc at icann.org>




Dear all,



On behalf of the chair of the CSC (Byron Holland), please find included the
latest CSC update and report.



Kind regards,

Bart Boswinkel





17  November 2017



Dear Community Members,



As chair of the Customer Standing Committee I provide you with our monthly
report on the performance of Public Technical Identifiers (PTI) over
October 2017. I am pleased to inform you that the CSC has concluded PTI’s
overall performance in October 2017 was “Satisfactory”- PTI met the service
level agreement at 96.9% for the month of October 2017. Missing the service
levels was adequately explained and is not an indication of a persistent
issue.  The CSC was informed that no complaints were received in October
2017.



The October 2017 PTI report to the CSC, listing the individual service
level metrics along with their actual and historical performance, can be
found at: https://www.iana.org/performance/csc-reports/201710 .



In addition to its regular view of the PTI report, the CSC held several
meetings at ICANN60 and the related the presentations and recordings can be
found at:  https://www.icann.org/en/csc/documents



The CSC regular meeting is scheduled every month at or around the 15th and
the CSC report on the PTI performance is send out shortly after each
meeting.  If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at
https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our
reporting to you is welcome.



 The CSC became effective October 1, 2016. Background information on the
committee along with transcripts of our meetings and other useful
information can be found at https://www.icann.org/csc[icann.org]
<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=>
 .





Kind regards,

Byron Holland

Chair CSC





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