[council] CSC Findings on PTI Performance November 2018

[Drazek, Keith]

Thanks James. Your work and service and willingness to continue contributing to the important work of the GNSO in this important accountability mechanism are noted and appreciated.  Best, Keith



From: James Gannon <james at cyberinvasion.net>
Sent: Wednesday, December 19, 2018 4:33 PM
To: Drazek, Keith <kdrazek at verisign.com>
Cc: council at gnso.icann.org; gnso-secs at icann.org
Subject: [EXTERNAL] Re: [council] CSC Findings on PTI Performance November 2018



Thanks Keith, for the benefit of the new councillors my name is James and I have represented the non-RySG liaison from the GNSO to the CSC for the past two years (of a 3 year term).

I stand willing to answer any questions or queries council may have on the CSC or its monthly reports at any time, please feel free to reach out to me as needed.



Regards



James Gannon





   On 19 Dec 2018, at 18:00, Drazek, Keith via council <council at gnso.icann.org<mailto:council at gnso.icann.org>> wrote:



   Hi all,



   Please find attached the PTI Customer Standing Committee’s (CSC) monthly report for November 2018.



   There’s a good high-level summary in the email below.



   Regards,

   Keith



   From: SOAC-Infoalert <soac-infoalert-bounces at icann.org<mailto:soac-infoalert-bounces at icann.org>> on behalf of Bart Boswinkel <bart.boswinkel at icann.org<mailto:bart.boswinkel at icann.org>>
   Date: Wednesday, December 19, 2018 at 5:45 PM
   To: "soac-infoalert at icann.org<mailto:soac-infoalert at icann.org>" <soac-infoalert at icann.org<mailto:soac-infoalert at icann.org>>
   Cc: "ICANN-CSC at icann.org<mailto:ICANN-CSC at icann.org>" <ICANN-CSC at icann.org<mailto:ICANN-CSC at icann.org>>
   Subject: [SOAC-Infoalert] CSC Findings on PTI Performance November 2018



   Dear all,

   On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.

   Kind regards,

   Bart Boswinkel

   --------------------------

   18 December 2018



   Dear Community Members,



   As chair of the Customer Standing Committee I am providing you our November 2018 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over November 2018 was “Satisfactory” - PTI met the service level agreement at 98.4%. PTI missed 1 service level and that was satisfactorily explained and is not considered an indication of a performance issue. The CSC was informed of no escalations. The related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at:https://www.iana.org/performance/csc-reports.



   I am also very pleased to inform you that after extensive discussions and hard work the CSC approved and adopted both the Process for Amending the IANA Naming Service Level Agreements and related procedure for Modifying the Process for Amending the IANA Naming Service Level Agreements. This is a first critical step in the process to amend the Service Levels change procedure contained in IANA Naming Function Contract. The documents can be found on the CSC wikispace: https://community.icann.org/x/TIMWBg



   The CSC regular meeting is scheduled at or around the 15th every month, and the CSC report on the PTI performance is sent out shortly after that meeting.  If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our reporting to you is welcome.



   The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at https://www.icann.org/csc .



   Kind regards,

   Byron Holland

   Chair CSC



   <CSC November 2018 Report.pdf>_______________________________________________
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