[council] FW: [Ext] Approval ccNSO and GNSO Councils for amendment SLA for the ccTLD Creation and Transfer Process

[Drazek, Keith]

Hi all,

This will be added as an action item to our May agenda.

Regards,
Keith

        On 21/02/2020, 16:43, "Lars-Johan Liman" <liman at netnod.se> wrote:

            To: Katrina Sataki, Chair of the ccNSO &  Keith Drazek, Chair of the GNSO

            Cc: Göran Marby, President & CEO ICANN & Kim Davies, President PTI

            Re: Approval ccNSO and GNSO Councils for amendment SLA for the ccTLD Creation and Transfer Process

            Date: 20 February 2020

            Dear Katrina and Keith,

            I am writing you to seek approval of the country code Names Supporting
            Organization and Generic Names Supporting Organization Councils for the
            IANA Naming Function Service Level Agreement (SLA) for the ccTLD
            Creation and Transfer Process.

            As you may recall the Customer Standing Committee and Public Technical
            Identifiers (PTI) recently agreed on a procedure to amend SLAs (see:

            https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_en_system_files_files_iana-2Dnaming-2Dfunction-2Dsla-2Damendment-2Dprocess-2D28mar19-2Den.pdf&d=DwIFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=sv896aABFcIhl1hsjljcH0bjOXlzlIPaVXQgbkqzvAo&s=IgSPDKjrkDmaVhSZnNqkYO9mPJ_HVycYZXCTG68FClQ&e=

            ).

            Accordingly, - in case of the change of the SLA item and threshold
            values, and after a public comment and agreement on the new SLA between
            PTI and the Customer Standing Committee (CSC) – the CSC should seek
            approval from the ccNSO and GNSO Councils on the amended SLA. After both
            Councils have approved the new SLA, it will be implemented according to
            the implementation plan.

            Recently, the CSC and PTI have agreed to change the SLA for the ccTLD
            Creation and Transfer Process (for details you are referred to the
            attached document: Service levels for the ccTLD Creation and Transfer
            Process, version 9 January 2020). Background for the request is that the
            current SLA measures the processing time from beginning to end without
            differentiating between the responsibilities of the ccTLD Manager and
            PTI and the time it takes to complete a step.

            Under the proposed SLA, the following will be measured and monitored:

            1. The time it takes PTI staff to evaluate and to respond to each
               submission of the supporting documentation

            2. The time it takes to author the delegation or transfer report for
               review by the ICANN Board of Directors, after all relevant material
               has been submitted by the ccTLD manager

            3. Counting the number of transactions with the customer as indication
               of quality of the request.

            For more details you are referred to the attached document.

            The change request was initiated by the CSC and PTI, and, after
            completing a set of required steps including a public comment period, is
            now ready for approval by the ccNSO and GNSO Councils, which is required
            before implementation will start.

            On behalf of the CSC

            Lars-Johan Liman, Chair

            Appendices: PDF-version of this letter, Annex with detailed proposal.






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