[Gnso-igo-ingo-crp] Adobe Connect issues -- potential solution by clearing cookies

George Kirikos icann at leap.com
Tue Jun 12 18:18:39 UTC 2018

Just a quick following, Andrea Glandon of ICANN staff let me run a
quick test of the room, and I was able to completely login, see the
chat, change my font color, etc., so everything was fine from my
perspective by clearing cookies.


George Kirikos

On Tue, Jun 12, 2018 at 2:02 PM, George Kirikos <icann at leap.com> wrote:
> Hi folks,
> I was having trouble getting into Adobe Connect on one my main
> computers today (which is a ChromeBox, running ChromeOS, a
> browser-based operating system, basically using the Chrome Browser for
> most things visible to the user). I ended up getting things working on
> a different computer (a Mac), albeit after 5 or 6 attempts at
> installing the plugin (and with warnings -- it might be 32-bit, and
> not compatible with future Mac operating system releases, which will
> require 64-bit apps).
> Anyhow, after today's call, I was fiddling around with my main
> computer, and was finally able to connect, simply by clearing cookies!
> I only needed to clear the "participate.icann.org" cookies (3 of
> them), and then it worked fine (I wasn't able to get into the room
> itself, because there was no active meeting, but it got further than
> before, so presumably would have worked; it asked for access to my
> mic, etc.).
> When ICANN reactivated the service, it was likely on a different set
> of servers than before, and the cookies previously set by the old
> servers might be causing some sort of issue/conflict.
> In conclusion, for next week's call, folks might want to try to clear
> their cookies (just for the participate.icann.org subdomain) if having
> login issues with Adobe Connect.
> Sincerely,
> George Kirikos
> 416-588-0269
> http://www.leap.com/

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