[gnso-irtpd] Anecdotal Transfer Data

[Michele Neylon :: Blacknight]

James

As a former reseller...

We used to deal with pretty much all the issues we encountered as best we could before escalating it to the registrar

Regards

Michele

Mr. Michele Neylon
Blacknight
http://Blacknight.tel

Via iPhone so excuse typos and brevity

On 11 May 2013, at 15:52, "James M. Bladel" <jbladel at godaddy.com<mailto:jbladel at godaddy.com>> wrote:

Thanks, Graeme, appreciate the info.  And interesting to note that resellers might be resolving these issues with their own customers, rather than involving the sponsoring registrar.  I don't know that we had considered that.

Thanks again--

J.

-------- Original Message --------
Subject: [gnso-irtpd] Anecdotal Transfer Data
From: "Graeme" <gbunton at tucows.com<mailto:gbunton at tucows.com>>
Date: Fri, May 10, 2013 2:29 pm
To: <gnso-irtpd at icann.org<mailto:gnso-irtpd at icann.org>>

Hello All,

I spoke with out compliance department today, which handles transfer complaints for both our wholesale and retail businesses.
The numbers are so low that we don’t have any formal tracking of transfer issues, and I wonder if this will even be particularly enlightening.

We’ve taken part in something like 4 TDRPs ever, none in the past couple years.

There is however a low level number of complaints and issues around transfers we typically deal with informally between ourselves and another registrar. This includes both gaining and losing issues.  Apparently we deal with ~12 of these a year.

As our model is primarily wholesale, it’s safe to assume there is going to be at least some transfer issues that are dealt with at the reseller level without reaching us, but the volume is low enough not to generate any material issues.

Food for thought.

Graeme

_________________________
Graeme Bunton
Information Specialist
Tucows Inc.
PH: 416 535 0123 ext 1634

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