[Gnso-ppsai-pdp-wg] Apologies

[Volker Greimann]

Hi Susan,

> 1)If there is a defined process to submit a request are you saying 
> that a proxy vendor may receive 10,000 of the same request?
Potentially yes. If we look at the way spam complaints are currently 
handled, or copyright infringement complaints, there already is a very 
high amount of automation, resulting in massive amounts of complaints. 
Just look at how many copyright complaints Google gets every day.
We also see some complainants sending a single complaint for each link 
they consider problematic under the same domain, which may result in 
very high bursts of complaints sent our every three days, depending when 
they have set their reminder/retry scripts.

> 2)Or are these requests being sent through other means (such as an 
> abuse email address) instead of the defined process? 
Currently, in our case every complaint ends up in our ticketing system 
(unless is was caught by our spam filters), regardless of the manner in 
which it was sent.
>
> 3)What is the volume?
Very hard to predict. Some days no automated complaints at all, some 
days over a hundred.
>
> 4)Do you receive hard copy requests
Even though we specifically indicate that hard copy requests will not be 
forwarded, we do regularly receive them.
> 5)How does a proxy vendor handle those requests now?
Manually, one by one.
> Can you define computer generated?
Any automation where a complaint is automatically generated without 
human interaction, fact checking or review.

> Susan Kawaguchi
>
> Domain Name Manager
>
> Facebook Legal Dept.
>
> Phone - 650 485-6064
>
>
>
> _______________________________________________
> Gnso-ppsai-pdp-wg mailing list
> Gnso-ppsai-pdp-wg at icann.org
> https://mm.icann.org/mailman/listinfo/gnso-ppsai-pdp-wg

-- 
Bei weiteren Fragen stehen wir Ihnen gerne zur Verfügung.

Mit freundlichen Grüßen,

Volker A. Greimann
- Rechtsabteilung -

Key-Systems GmbH
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Volker A. Greimann
- legal department -

Key-Systems GmbH
Im Oberen Werk 1
66386 St. Ingbert
Tel.: +49 (0) 6894 - 9396 901
Fax.: +49 (0) 6894 - 9396 851
Email: vgreimann at key-systems.net

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