[gtld-tech] CZDS Support for Request Cancellation

[Joe Wein]

"Eduardo Alvarez" wrote:
> Furthermore, ICANN Contractual Compliance sends an additional manual
> confirmation once the complaint is being initiated with the contracted 
> party
> and the TLD should be included in the manual confirmations.

Hi Eduardo,

On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for 
over a week (with a maximum  of 7 weeks).

On May 10 two of the ZFA requests were approved, without ICANN having sent 
the manual confirmation yet of the complaint having been forwarded to the 
contracted party (the email that links the ticket number to the TLD).

There also was no email about the ticket having been closed because of the 
registry having demonstrated compliance (by belatedly having granted 
access). That means these two got approved without the ICANN complaint 
system even getting into gear...

After 10 days the other four complaints are all still missing the email 
confirming the manual step indicating the complaint had been forwarded to 
the contracted party. And of course, no ZFA yet.

TLD ".citadel" is one of those four, doing no better on the second request 
than the first previous one. I had canceled that one and re-applied after it 
had been ignored for 16 months.

ICANN, can you tell us how long it should take from a complaint being filed 
to the complaint being forwarded to the contracted party? Is there any 
reason why that step is not automated?

Joe Wein
SURBL


> Best regards,
>
> Eduardo Alvarez
> ICANN


-----Original Message-----
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni 
via gtld-tech <gtld-tech at icann.org>
Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni 
<ietf-dane at dukhovni.org>
Date: Thursday, April 28, 2022 at 7:46 AM
To: "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

    On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:

    > > I think my question has a broader audience, so I am asking it here
    > > instead:
    > >
    > >   What effect does cancelling a long neglected "pending" request 
have
    > >   on outstanding complaints?  Are they also automatically closed?
    > >
    > > The reason I ask, is that after closing long neglected requests I am
    > > opening fresh requests in the hope that they might get approved this
    > > time around.  If they don't get processed in a fairly generous time
    > > frame (say 4 weeks), I'd like to file a fresh complaint, and would
    > > like it to not register as a duplicate...
    >
    > Yes, that's a very likely source of proplems unless addressed.

    Meanwhile I wrote to compliance requesting that the extant complaints be
    closed...  I hope that happens.

    > A request that I have made before: Can we please have the TLD 
mentioned in
    > the email that acknowleges that a complaint has been filed? Otherwise 
it is
    > very difficult to match ticket numbers to TLDs from our end.

    Yes, the email notices from the ZFA form have zero content, and should
    not be sent, I now just delete them unread.  Only once the compliance
    department processes the filed complaint should there be an email 
notice.
    Everything in the email from the ZFA form was already conveyed when the
    website completed form submission.

    -- 
        Viktor.

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