[gtld-tech] CZDS Support for Request Cancellation
joewein at surbl.org
Mon May 16 04:54:06 UTC 2022
"Eduardo Alvarez" wrote:
> Furthermore, ICANN Contractual Compliance sends an additional manual
> confirmation once the complaint is being initiated with the contracted
> and the TLD should be included in the manual confirmations.
On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for
over a week (with a maximum of 7 weeks).
On May 10 two of the ZFA requests were approved, without ICANN having sent
the manual confirmation yet of the complaint having been forwarded to the
contracted party (the email that links the ticket number to the TLD).
There also was no email about the ticket having been closed because of the
registry having demonstrated compliance (by belatedly having granted
access). That means these two got approved without the ICANN complaint
system even getting into gear...
After 10 days the other four complaints are all still missing the email
confirming the manual step indicating the complaint had been forwarded to
the contracted party. And of course, no ZFA yet.
TLD ".citadel" is one of those four, doing no better on the second request
than the first previous one. I had canceled that one and re-applied after it
had been ignored for 16 months.
ICANN, can you tell us how long it should take from a complaint being filed
to the complaint being forwarded to the contracted party? Is there any
reason why that step is not automated?
> Best regards,
> Eduardo Alvarez
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni
via gtld-tech <gtld-tech at icann.org>
Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni
<ietf-dane at dukhovni.org>
Date: Thursday, April 28, 2022 at 7:46 AM
To: "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation
On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:
> > I think my question has a broader audience, so I am asking it here
> > instead:
> > What effect does cancelling a long neglected "pending" request
> > on outstanding complaints? Are they also automatically closed?
> > The reason I ask, is that after closing long neglected requests I am
> > opening fresh requests in the hope that they might get approved this
> > time around. If they don't get processed in a fairly generous time
> > frame (say 4 weeks), I'd like to file a fresh complaint, and would
> > like it to not register as a duplicate...
> Yes, that's a very likely source of proplems unless addressed.
Meanwhile I wrote to compliance requesting that the extant complaints be
closed... I hope that happens.
> A request that I have made before: Can we please have the TLD
> the email that acknowleges that a complaint has been filed? Otherwise
> very difficult to match ticket numbers to TLDs from our end.
Yes, the email notices from the ZFA form have zero content, and should
not be sent, I now just delete them unread. Only once the compliance
department processes the filed complaint should there be an email
Everything in the email from the ZFA form was already conveyed when the
website completed form submission.
By submitting your personal data, you consent to the processing of your
personal data for purposes of subscribing to this mailing list accordance
website Terms of Service (https://www.icann.org/privacy/tos). You can visit
the Mailman link above to change your membership status or configuration,
including unsubscribing, setting digest-style delivery or disabling delivery
altogether (e.g., for a vacation), and so on.
More information about the gtld-tech