[gtld-tech] CZDS Support for Request Cancellation

Thu May 26 16:44:29 UTC 2022

Hi Joe, 
The Contractual Compliance team provided the following response to your comments.
I also suggest to reach out to Compliance directly for further clarifications regarding their process or the status of specific complaints.

ICANN Contractual Compliance staff strives to address new complaints within five business days of receipt.  However, these timelines may be affected by overall complaint volumes being addressed by Compliance. If the complaint contains sufficient information as submitted, it may then be sent to the registry operator upon initial review. However, if a complaint requires further information to assess and validate, ICANN Contractual Compliance will follow-up with the reporter and investigate with the registry operator following receipt of necessary information from the reporter. Currently, no third-party complaints are automated. While the complaint forms are designed to require specific information needed to investigate and assess compliance with obligations relevant to a particular complaint type, users may still fail to submit a valid complaint. As a result, ICANN Contractual Compliance manually reviews submissions to ensure that they are complete and to prevent invalid complaints from being sent to contracted parties.

Regards,
--Eduardo A.

-----Original Message-----
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Eduardo Alvarez via gtld-tech <gtld-tech at icann.org>
Reply-To: Eduardo Alvarez <eduardo.alvarez at icann.org>
Date: Wednesday, May 18, 2022 at 11:26 AM
To: Joe Wein <joewein at surbl.org>, "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

    Hello Joe,
    I have relayed these questions to our colleagues from Contractual Compliance so that we can get clarification on these issues.

    Best regards,
    --Eduardo A.

    -----Original Message-----
    From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Joe Wein via gtld-tech <gtld-tech at icann.org>
    Reply-To: Joe Wein <joewein at surbl.org>
    Date: Sunday, May 15, 2022 at 9:55 PM
    To: "gtld-tech at icann.org" <gtld-tech at icann.org>
    Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

        "Eduardo Alvarez" wrote:
        > Furthermore, ICANN Contractual Compliance sends an additional manual
        > confirmation once the complaint is being initiated with the contracted 
        > party
        > and the TLD should be included in the manual confirmations.

        Hi Eduardo,

        On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for 
        over a week (with a maximum  of 7 weeks).

        On May 10 two of the ZFA requests were approved, without ICANN having sent 
        the manual confirmation yet of the complaint having been forwarded to the 
        contracted party (the email that links the ticket number to the TLD).

        There also was no email about the ticket having been closed because of the 
        registry having demonstrated compliance (by belatedly having granted 
        access). That means these two got approved without the ICANN complaint 
        system even getting into gear...

        After 10 days the other four complaints are all still missing the email 
        confirming the manual step indicating the complaint had been forwarded to 
        the contracted party. And of course, no ZFA yet.

        TLD ".citadel" is one of those four, doing no better on the second request 
        than the first previous one. I had canceled that one and re-applied after it 
        had been ignored for 16 months.

        ICANN, can you tell us how long it should take from a complaint being filed 
        to the complaint being forwarded to the contracted party? Is there any 
        reason why that step is not automated?

        Joe Wein
        SURBL

        > Best regards,
        >
        > Eduardo Alvarez
        > ICANN

        ï»¿-----Original Message-----
        From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni 
        via gtld-tech <gtld-tech at icann.org>
        Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni 
        <ietf-dane at dukhovni.org>
        Date: Thursday, April 28, 2022 at 7:46 AM
        To: "gtld-tech at icann.org" <gtld-tech at icann.org>
        Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

            On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:

            > > I think my question has a broader audience, so I am asking it here
            > > instead:
            > >
            > >   What effect does cancelling a long neglected "pending" request 
        have
            > >   on outstanding complaints?  Are they also automatically closed?
            > >
            > > The reason I ask, is that after closing long neglected requests I am
            > > opening fresh requests in the hope that they might get approved this
            > > time around.  If they don't get processed in a fairly generous time
            > > frame (say 4 weeks), I'd like to file a fresh complaint, and would
            > > like it to not register as a duplicate...
            >
            > Yes, that's a very likely source of proplems unless addressed.

            Meanwhile I wrote to compliance requesting that the extant complaints be
            closed...  I hope that happens.

            > A request that I have made before: Can we please have the TLD 
        mentioned in
            > the email that acknowleges that a complaint has been filed? Otherwise 
        it is
            > very difficult to match ticket numbers to TLDs from our end.

            Yes, the email notices from the ZFA form have zero content, and should
            not be sent, I now just delete them unread.  Only once the compliance
            department processes the filed complaint should there be an email 
        notice.
            Everything in the email from the ZFA form was already conveyed when the
            website completed form submission.

            -- 
                Viktor.

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