<div dir="ltr">Dear Amy & Liman<div><br></div><div>I agree on keeping the report on an "overview" perspective.</div><div>We could alarm people unintentionally 😅</div><div><br></div><div>Best regards,</div><div>Alejandra<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br><div style="font-size:small;color:rgb(7,55,99)"><font face="monospace, monospace">--</font></div><div style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(7,55,99)"><br></div><div style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(7,55,99)"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;font-size:10pt;color:rgb(68,68,68);width:410px;font-family:ARIAL"><tbody><tr><td valign="top" rowspan="6" align="center" style="font-family:Arial;padding:0px 10px 0px 0px;font-size:10pt;border-right:1px solid rgb(0,121,172);width:105px;vertical-align:top;text-align:center"><img alt="Photograph" width="132" border="0" src="https://www.gt/sitio/img/logos/LogoGTyUVG.png" style="border:0px;vertical-align:middle;height:auto;width:132px"></td></tr><tr><td valign="top" style="font-family:Arial;padding:0px 0px 5px 10px;font-size:10pt;width:305px;vertical-align:top;line-height:25px"><strong><span style="font-size:14pt;color:rgb(0,121,172)">Alejandra Reynoso<br></span></strong><span style="font-size:10pt">Investigación & Desarrollo</span> <span style="font-size:10pt">| </span><span style="font-size:10pt">Dominios .gt</span></td></tr><tr><td valign="top" style="font-family:Arial;padding:5px 0px 5px 10px;font-size:10pt;vertical-align:top"><span><span style="color:rgb(0,121,172)"><strong>P:</strong></span><span style="font-size:10pt"> +502 23688565<br></span></span><span><span style="color:rgb(0,121,172)"><strong>E:</strong></span><span style="font-size:10pt"> <a href="mailto:alejandra.reynoso@cctld.gt" style="color:rgb(17,85,204)" target="_blank">alejandra.reynoso@cctld.gt</a></span></span></td></tr><tr><td valign="top" style="font-family:Arial;padding:5px 0px 5px 10px;font-size:10pt;vertical-align:top;color:rgb(0,121,172)"><span style="font-size:10pt">18 Ave. 11-95 Zona 15, V.H. III. (A-109)<span><br></span></span><span style="font-size:10pt">Guatemala, Guatemala</span></td></tr><tr><td valign="top" style="font-family:Arial;padding:5px 0px 5px 10px;font-size:10pt;vertical-align:top;color:rgb(0,121,172)"><a href="http://www.gt/" style="color:rgb(0,140,186);background-color:transparent" target="_blank"><span style="font-size:10pt;color:rgb(0,121,172)">www.gt</span></a></td></tr></tbody></table></div><div style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(7,55,99)"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jun 15, 2021 at 10:35 AM Amy Creamer via ICANN-CSC <<a href="mailto:icann-csc@icann.org">icann-csc@icann.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi Liman,<br>
<br>
You are on the right track. I pulled the copy out of the PTI report so the CSC could discuss it, as Brett had already asked some questions. But it wasn't well thought out on my behalf, and you are correct about systemic problems vs. individual ticket issues.<br>
<br>
I've removed the text so the CSC can determine what they want to say.<br>
<br>
Regards,<br>
Amy Creamer<br>
Director of Operations<br>
1-424-537-8917 <br>
<br>
On 6/15/21, 05:08, "Lars-Johan Liman" <<a href="mailto:liman@netnod.se" target="_blank">liman@netnod.se</a>> wrote:<br>
<br>
Hi Amy,<br>
<br>
Thanks for generating this draft report.<br>
<br>
However, I suggest that we limit the text to "The missed service level<br>
agreement was satisfactorily explained and not an indication of a<br>
persistent issue."<br>
<br>
In my view, the CSC shall investigate and report on issues from an<br>
"overview" perspective. We look for systemic problems, not specific<br>
issues with specific customers. Therefore our reports ought not to delve<br>
into the details and specifics of single missed SLAs. This missed SLA<br>
was satisfactorily explained in the PTI report, and that's good enough.<br>
<br>
Anyone with interest in the details can easily find them in the equally<br>
public report from the PTI. Copying the details into our report makes a<br>
total non-event stand out like something that warrants attention from<br>
the reader, which I think is not the case.<br>
<br>
What do you all think? Am I on the right track here?<br>
<br>
Cheers,<br>
/Liman<br>
<br>
<a href="mailto:icann-csc@icann.org" target="_blank">icann-csc@icann.org</a> 2021-06-15 02:44 [+0000]:<br>
> All,<br>
<br>
> Attached is a draft May CSC report for review and discussion. The<br>
> draft is a redline against the April CSC report.<br>
<br>
> Regards,<br>
<br>
> Amy Creamer<br>
> Director of Operations<br>
> Internet Corporation for Assigned Names and Numbers (ICANN)<br>
> Email: <a href="mailto:amy.creamer@iana.org" target="_blank">amy.creamer@iana.org</a><mailto:<a href="mailto:amy.creamer@iana.org" target="_blank">amy.creamer@iana.org</a>><br>
> Phone: +1-424-537-8917<br>
<br>
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