<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
<body lang="EN-GB" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks Amy this looks fine from my perspective.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Brett<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><br>
--<br>
Brett Carr<br>
Manager DNS Engineering<br>
Nominet UK<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Amy Creamer via ICANN-CSC <ICANN-CSC@icann.org><br>
<b>Reply to: </b>Amy Creamer <amy.creamer@iana.org><br>
<b>Date: </b>Wednesday, 7 July 2021 at 16:16<br>
<b>To: </b>Alejandra Reynoso via ICANN-CSC <ICANN-CSC@icann.org><br>
<b>Subject: </b>[ICANN-CSC] CSC's May 2021 Report - wording for missed SLA<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
</div>
<p class="MsoNormal" style="margin-left:36.0pt">Hello CSC,<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">My apologies for this delay – I had thought this went out to you two weeks ago, but there was an issue with my email.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">So, please find attached your draft May 2021 Report with some altered wording to point out that the missed SLA is not viewed as a systemic issue requiring the CSC’s attention. Please feel free to let me know
if you would like further changes.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:black">Regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:black">Amy Creamer</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:black">Director of Operations</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">Email: <span style="color:black">
<a href="mailto:amy.creamer@iana.org"><span style="color:#0563C1">amy.creamer@iana.org</span></a></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:black">Phone: +1-424-537-8917
</span><o:p></o:p></p>
</div>
</body>
</html>