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<p class="MsoNormal"><span style="color:black">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Attached, please find the draft November 2021 CSC Report for your review. Redline changes are tracked against the October report.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Please note the comment in the ‘Report of Escalations’ section</span><span style="mso-fareast-language:EN-US">. I will be prepared to make edits as necessary during the upcoming meeting as a result of discussions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Jennifer<o:p></o:p></span></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Jennifer Bryce<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Project Manager, Office of the Chief Technology Officer (OCTO)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Internet Corporation for Assigned Names and Numbers (ICANN)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Skype: jennifer.bryce.icann<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Email: jennifer.bryce@icann.org<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Jennifer Bryce <jennifer.bryce@icann.org><br>
<b>Date: </b>Monday, 13 December 2021 at 10:59<br>
<b>To: </b>Amy Creamer <amy.creamer@iana.org><br>
<b>Subject: </b>Re: November 2021 IANA Naming Function Performance Report<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Amy,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Are you OK for me to send the attached report to the CSC? I think during this next meeting it might make sense to revisit the draft report after item 5 on the agenda, “Overview and explanation of
SLAs/Thresholds: For information and discussion (to be presented by PTI)”. If you agree I could note this as a suggestion in my email when I distribute the report. Seems odd to ask them to consider the report fully before they have had this discussion.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Best,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Jennifer</span><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Jennifer Bryce</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Project Manager, Office of the Chief Technology Officer (OCTO)</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Internet Corporation for Assigned Names and Numbers (ICANN)</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Skype: jennifer.bryce.icann</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Email: jennifer.bryce@icann.org</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Jennifer Bryce <jennifer.bryce@icann.org><br>
<b>Date: </b>Wednesday, 8 December 2021 at 11:36<br>
<b>To: </b>Amy Creamer <amy.creamer@iana.org><br>
<b>Subject: </b>Re: November 2021 IANA Naming Function Performance Report</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you Amy. See the proposed redline version of the monthly CSC report attached for your consideration.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Best,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Jennifer</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Jennifer Bryce</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Project Manager, Office of the Chief Technology Officer (OCTO)</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Internet Corporation for Assigned Names and Numbers (ICANN)</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Skype: jennifer.bryce.icann</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6;mso-fareast-language:EN-US">Email: jennifer.bryce@icann.org</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Amy Creamer <amy.creamer@iana.org><br>
<b>Date: </b>Wednesday, 8 December 2021 at 02:10<br>
<b>To: </b>Jennifer Bryce <jennifer.bryce@icann.org><br>
<b>Subject: </b>FW: November 2021 IANA Naming Function Performance Report</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Hi Jennifer,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">This month we have an exception - an escalation. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">As a FYI- we do not reveal the name of the person/organizations who escalate. We keep the note short on the report but will elaborate during the meeting. Once the escalation is resolved I will include a note about its resolution
in whichever month the resolution occurred.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Here is the recommended language to use:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#1D1C1D;background:#F8F8F8">During this reporting period, PTI has notified the CSC of one escalation. The CSC</span><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#1D1C1D"><br>
<span style="background:#F8F8F8">has discussed the escalation and determined that it is not a persistent performance</span><br>
<span style="background:#F8F8F8">issue or systemic problem associated with the provision of the IANA naming</span><br>
<span style="background:#F8F8F8">services.</span></span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">However, sometimes there is someone on the CSC who doesn’t want us anticipating that the CSC has no issues with the escalation. Maybe give them the 2<sup>nd</sup> sentence as possible response….not sure.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Amy Creamer</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Director of Operations</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">1-424-537-8917 </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Amy Creamer <amy.creamer@iana.org><br>
<b>Date: </b>Tuesday, December 7, 2021 at 15:21<br>
<b>To: </b>"icann-csc@icann.org" <icann-csc@icann.org><br>
<b>Subject: </b>November 2021 IANA Naming Function Performance Report</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Dear CSC,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Please find attached the IANA Naming Function Performance report for October 2021. During the month of October, we met 100% of the SLA thresholds.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">During the month of November PTI received one escalation from an organization applying for an .int domain who did not meet any of the three eligibility requirements.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">We look forward to answering any questions you may have about the report</span>.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Amy Creamer</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Director of Operations, IANA Services</span><o:p></o:p></p>
<p class="MsoNormal">Email: <span style="color:black"><a href="mailto:amy.creamer@iana.org">amy.creamer@iana.org</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Phone: +1-424-537-8917 </span><o:p></o:p></p>
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