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<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the notes of meeting 57.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">----- <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Customer Standing Committee (CSC) Meeting 57<o:p></o:p></b></p>
<p class="MsoNormal" align="center" style="text-align:center">19 January @ 10 am UTC
<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Agenda and Notes<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Action items meeting 57<o:p></o:p></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action 01 57 2022: Staff to forward the report to community<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action 02 57 2022: Brett to alert the CSC and check whether something they consider relevant from effectivenss point of
view.<o:p></o:p></span></b></li></ul>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>1. Roll Call <o:p></o:p></b></p>
<p class="MsoNormal">Meetings is quorate<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>2. Action Items<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
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<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US">Action item 04 54 2021<o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal" style="text-align:justify"><b><span lang="EN-US">Secretariat to include discussion survey results in agenda February and/or March 2022 meeting</span></b><b><span lang="EN-US" style="color:black"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">To be included on Febraury agenda
<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 01 56 2021</span><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Request Holly (email 10 January 2022) to include discussion on
</span></b><b><span lang="EN-US" style="color:black">need to review of the SLAs on regular basis.
</span></b><b><span lang="EN-US" style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black"><o:p> </o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Completed see item 6</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:black">All Actions completed</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:black">3. Performance IANA Naming Function December 2021</span></b><b><o:p></o:p></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l2 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">PTI report to CSC December 2021.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:18.0pt"><span style="color:black">100 % - complaint resolved, no comments<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt"><b><i><span style="color:black"><o:p> </o:p></span></i></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l2 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CSC Findings PTI Performance December 2021.<o:p></o:p></span></i></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Redline version. No questions. Friendly amendment: final sentence should read: The PTI considers the complaint closed. Findings report approved by the members.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action 01 57 2022: Staff to forward the report to community<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">4. Update CSC Effectiveness Review<o:p></o:p></span></b></p>
<p class="MsoNoSpacing" style="text-indent:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">For Information and discussion<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">New Metrics: Metric 20 opportunity to discuss and introduce item 5<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Plan for public consultation it ot conduct webinar by end of March 2022, to introduce Initial report. Targeted audience: ccTLD and gTLD registry operators (direct
customers IANA Naming Services)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Next call RT (1 February 2022): RT to discuss and outcomes assessment metrics (achieved, not achieved, Not applicable).<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">5. Need to review
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">SLAs/Thresholds?</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:36.0pt">For discussion: <span style="font-size:10.5pt;color:black">
At the last meeting ther was a pressntation on IANA Naming Function SLAs & Threshold. As part of the discussion it was raised that one would expect that the SLAs would be reviewed and asked whether they have been reviewed. Question for discussion: should the
CSC and PTI review the set of SLAs & Thresholds? ( question has been rasied by Holly)</span>
<o:p></o:p></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Informative discussion with PTI Board. Questions: Is ther process for review? Is there a role for CSC with respect to generic review? Goal for raising the topic
is that Idea should not to be lost<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Response: Not bad idea, Mention it to effectiveness team.
<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action 02 57 2022: Brett to alert the CSC and check whether something they consider relevant from effectivenss point of view.<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">6. Next Meetings<o:p></o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 58, 16 February 2022, 18.00-19.00 UTC (topics Discussion survey results, tentative meeting with RT, call for nominations
chair and vice-chair)<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 59, 16 March 2022, 02.00-03.00 UTC (Chair/Vice-Chair Election)<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">7. AOB</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">8. Adjourn</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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