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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Thanks for the update Kim really appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">It sounds like everything went to plan and there were no issues/escalations in related to your processes would that be a fair assessment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Will you be suggesting .fj update their website to reflect the real situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Brett<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">--<br>
Brett Carr<br>
Manager DNS Engineering<br>
Nominet UK</span><span style="font-size:11.0pt"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From: </span></b><span lang="EN-US" style="font-size:12.0pt;color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Kim Davies via ICANN-CSC <icann-csc@icann.org><br>
<b>Date: </b>Wednesday, 9 March 2022 at 16:44<br>
<b>To: </b>icann-csc@icann.org <icann-csc@icann.org><br>
<b>Subject: </b>[ICANN-CSC] Emergency Response<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Dear colleagues,
</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">I wanted to provide you some insight into an issue with .fj, that the operators have summarized at
<a href="https://secure-web.cisco.com/1jam3Pz6UUAzJT3jaSvuKOabUQBp2bNyUkgwDzhd5fcDLSQWsNjv1OR626Y8xRabdKcWj6AzBN_0NNEsQylX2vCANB6YtE-FEs64egodrFnwfITFSRkrffqZMiDmppbrHUZphlV5LzH92lk52x1k0kX6F16NXfV_A9s_eNzZc610v87wfQHwyVoOC77tIHFdnBjW4er2RJo3iE4LT9ToKk9uJYh8PWkRlyycJ_qov0FHWO-Ku10qmFQYQdrGmj9SdbH6w5WBbPLE4D8hQw9MQnp-jhaws2vKkePNRIy6zJRM/https%3A%2F%2Fwww.domains.fj%2Findex.php%2Fannouncements%2F3%2F.fj-Domains-Outage.html">
https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html</a> and has been re-reported at
<a href="https://secure-web.cisco.com/1T-OXUo2slmbZEtq3563mfPj318sFQ4tkVpvsmf2mVjZy965I3DjXjvT7QwD_tlclI88Jmk2_QuhlFCBfahhYMRShWp_c4HzLmvnDxSLGkyUdkNlRNY5maIyLUZ8lmrp3jZynrpKeeHde8D79Dxg_I9Dvb6DIff6spP9gnZwnbeLGjJI7EybvaFYMWfpK-6IyjU74sqUvt57NR-f5Nox2J5Sck63edGAIkiHwtk4xyi5CWuaLWtNOOP-w8wygUS5Iq36xdSxnRiwOvDs6M4DO_DqHfdMxIHX00V0f4DZnOus/https%3A%2F%2Fdomainincite.com%2F27628-dnssec-claims-another-victim-as-entire-tld-disappears">
https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears</a></span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.
</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time,
and our team started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Please let us know if you have any questions.</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">kim</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;color:#AFABAB">-- </span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">Kim Davies</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">VP, IANA Services, ICANN</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">President, PTI</span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
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