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<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Dear colleagues, <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">I wanted to provide you some insight into an issue with .fj, that the operators have summarized at
<a href="https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html">
https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html</a> and has been re-reported at
<a href="https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears">
https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time, and our team started processing their ticket just a few
minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Please let us know if you have any questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">kim<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#AFABAB">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Open Sans",sans-serif;color:#AFABAB">Kim Davies<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Open Sans",sans-serif;color:#AFABAB">VP, IANA Services, ICANN<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Open Sans",sans-serif;color:#AFABAB">President, PTI</span><o:p></o:p></p>
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