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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">Hi Brett,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">I wrote to them earlier today explaining the order of events, indicating that I think their summary gives an inaccurate picture, and asking for feedback on where they think the
process could be improved. Hopefully they can provide us with additional insight into their experience so we can look for potential improvements. I am mindful and sympathetic to the reality that in an emergency situation there is potentially a lot of confusion
in the moment that only becomes clearer afterward.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">kim<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Helvetica Neue""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-GB" style="font-size:12.0pt;color:black">Brett Carr <brett.carr@nominet.uk><br>
<b>Date: </b>Wednesday, March 9, 2022 at 10:05<br>
<b>To: </b>Kim Davies <kim.davies@iana.org>, "icann-csc@icann.org" <icann-csc@icann.org><br>
<b>Subject: </b>[Ext] Re: Emergency Response<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Thanks for the update Kim really appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">It sounds like everything went to plan and there were no issues/escalations in related to your processes would that be a fair assessment.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Will you be suggesting .fj update their website to reflect the real situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Brett<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">--<br>
Brett Carr<br>
Manager DNS Engineering<br>
Nominet UK <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Kim Davies via ICANN-CSC <icann-csc@icann.org><br>
<b>Date: </b>Wednesday, 9 March 2022 at 16:44<br>
<b>To: </b>icann-csc@icann.org <icann-csc@icann.org><br>
<b>Subject: </b>[ICANN-CSC] Emergency Response<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">Dear colleagues,
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">I wanted to provide you some insight into an issue with .fj, that the operators have summarized at
<a href="https://urldefense.com/v3/__https:/secure-web.cisco.com/1jam3Pz6UUAzJT3jaSvuKOabUQBp2bNyUkgwDzhd5fcDLSQWsNjv1OR626Y8xRabdKcWj6AzBN_0NNEsQylX2vCANB6YtE-FEs64egodrFnwfITFSRkrffqZMiDmppbrHUZphlV5LzH92lk52x1k0kX6F16NXfV_A9s_eNzZc610v87wfQHwyVoOC77tIHFdnBjW4er2RJo3iE4LT9ToKk9uJYh8PWkRlyycJ_qov0FHWO-Ku10qmFQYQdrGmj9SdbH6w5WBbPLE4D8hQw9MQnp-jhaws2vKkePNRIy6zJRM/https*3A*2F*2Fwww.domains.fj*2Findex.php*2Fannouncements*2F3*2F.fj-Domains-Outage.html__;JSUlJSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fNTJPw2I$">
https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html [secure-web.cisco.com]</a> and has been re-reported at
<a href="https://urldefense.com/v3/__https:/secure-web.cisco.com/1T-OXUo2slmbZEtq3563mfPj318sFQ4tkVpvsmf2mVjZy965I3DjXjvT7QwD_tlclI88Jmk2_QuhlFCBfahhYMRShWp_c4HzLmvnDxSLGkyUdkNlRNY5maIyLUZ8lmrp3jZynrpKeeHde8D79Dxg_I9Dvb6DIff6spP9gnZwnbeLGjJI7EybvaFYMWfpK-6IyjU74sqUvt57NR-f5Nox2J5Sck63edGAIkiHwtk4xyi5CWuaLWtNOOP-w8wygUS5Iq36xdSxnRiwOvDs6M4DO_DqHfdMxIHX00V0f4DZnOus/https*3A*2F*2Fdomainincite.com*2F27628-dnssec-claims-another-victim-as-entire-tld-disappears__;JSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fExcc3Ag$">
https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears [secure-web.cisco.com]</a></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time, and our team
started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">Please let us know if you have any questions.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Helvetica Neue"">kim</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;color:#AFABAB">-- </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">Kim Davies</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">VP, IANA Services, ICANN</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">President, PTI</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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