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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Thanks Kim, useful to know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Brett<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">--<br>
Brett Carr<br>
Manager DNS Engineering<br>
Nominet UK</span><span style="font-size:11.0pt"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From: </span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Kim Davies <kim.davies@iana.org><br>
<b>Date: </b>Wednesday, 9 March 2022 at 19:00<br>
<b>To: </b>Brett Carr <brett.carr@nominet.uk>, icann-csc@icann.org <icann-csc@icann.org><br>
<b>Subject: </b>Re: [Ext] Re: Emergency Response<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Hi Brett,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">I wrote to them earlier today explaining the order of events, indicating that I think their summary gives an inaccurate picture, and asking
for feedback on where they think the process could be improved. Hopefully they can provide us with additional insight into their experience so we can look for potential improvements. I am mindful and sympathetic to the reality that in an emergency situation
there is potentially a lot of confusion in the moment that only becomes clearer afterward.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">kim</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Brett Carr <brett.carr@nominet.uk><br>
<b>Date: </b>Wednesday, March 9, 2022 at 10:05<br>
<b>To: </b>Kim Davies <kim.davies@iana.org>, "icann-csc@icann.org" <icann-csc@icann.org><br>
<b>Subject: </b>[Ext] Re: Emergency Response</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">Thanks for the update Kim really appreciated.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">It sounds like everything went to plan and there were no issues/escalations in related to your processes would that be a fair assessment.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">Will you be suggesting .fj update their website to reflect the real situation.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">Thanks</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">Brett</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt">--<br>
Brett Carr<br>
Manager DNS Engineering<br>
Nominet UK </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From: </span></b><span lang="EN-US" style="font-size:12.0pt;color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Kim Davies via ICANN-CSC <icann-csc@icann.org><br>
<b>Date: </b>Wednesday, 9 March 2022 at 16:44<br>
<b>To: </b>icann-csc@icann.org <icann-csc@icann.org><br>
<b>Subject: </b>[ICANN-CSC] Emergency Response</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Dear colleagues,
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">I wanted to provide you some insight into an issue with .fj, that the operators have summarized at
<a href="https://urldefense.com/v3/__https:/secure-web.cisco.com/1jam3Pz6UUAzJT3jaSvuKOabUQBp2bNyUkgwDzhd5fcDLSQWsNjv1OR626Y8xRabdKcWj6AzBN_0NNEsQylX2vCANB6YtE-FEs64egodrFnwfITFSRkrffqZMiDmppbrHUZphlV5LzH92lk52x1k0kX6F16NXfV_A9s_eNzZc610v87wfQHwyVoOC77tIHFdnBjW4er2RJo3iE4LT9ToKk9uJYh8PWkRlyycJ_qov0FHWO-Ku10qmFQYQdrGmj9SdbH6w5WBbPLE4D8hQw9MQnp-jhaws2vKkePNRIy6zJRM/https*3A*2F*2Fwww.domains.fj*2Findex.php*2Fannouncements*2F3*2F.fj-Domains-Outage.html__;JSUlJSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fNTJPw2I$">
https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html [secure-web.cisco.com]</a> and has been re-reported at
<a href="https://urldefense.com/v3/__https:/secure-web.cisco.com/1T-OXUo2slmbZEtq3563mfPj318sFQ4tkVpvsmf2mVjZy965I3DjXjvT7QwD_tlclI88Jmk2_QuhlFCBfahhYMRShWp_c4HzLmvnDxSLGkyUdkNlRNY5maIyLUZ8lmrp3jZynrpKeeHde8D79Dxg_I9Dvb6DIff6spP9gnZwnbeLGjJI7EybvaFYMWfpK-6IyjU74sqUvt57NR-f5Nox2J5Sck63edGAIkiHwtk4xyi5CWuaLWtNOOP-w8wygUS5Iq36xdSxnRiwOvDs6M4DO_DqHfdMxIHX00V0f4DZnOus/https*3A*2F*2Fdomainincite.com*2F27628-dnssec-claims-another-victim-as-entire-tld-disappears__;JSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fExcc3Ag$">
https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears [secure-web.cisco.com]</a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time,
and our team started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">Please let us know if you have any questions.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Helvetica Neue"">kim</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;color:#AFABAB">-- </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">Kim Davies</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">VP, IANA Services, ICANN</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Open Sans",sans-serif;color:#AFABAB">President, PTI</span><span lang="EN-US"><o:p></o:p></span></p>
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