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<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">Dear CSC,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">Please find attached the IANA Naming Function Performance report for May 2022. During the month of May, we met 98.4% of the SLA thresholds:</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">On 20 May 2022 during a planned upgrade to the Root Zone Management System (RZMS) by ICANN, a configuration change was made that prevented delivery of email notifications from
the system. The problem was resolved on 31 May 2022. All transactions from the time period were evaluated and it was identified that 6 root zone change requests were impacted, as well as 5 password reset requests. Where possible, IANA has manually adjusted
the SLA timings for “Email Dispatch” to reflect when customers received delayed email notifications or were able to proceed with their request.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">We look forward to answering any questions you may have about the report</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Amy Creamer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Director of Operations, IANA Services<o:p></o:p></span></p>
<p class="MsoNormal">Email: <span style="color:black"><a href="mailto:amy.creamer@iana.org"><span style="color:#0563C1">amy.creamer@iana.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Phone: +1-424-537-8917 </span><o:p></o:p></p>
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