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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Dear CSC,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Please find attached the IANA Naming Function Performance report for June 2022. During the month of June, we met 98.4% of the SLA thresholds. This was due to the same configuration
change error reported and resolved in May. Several of the root zone change requests did not complete until June, and as SLA statistics are calculated based on completion dates, the June SLA thresholds were impacted.</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-family:"OpenSans",serif;color:black">On 20 May 2022 during a planned upgrade to the Root Zone Management System (RZMS) by ICANN, a configuration change was made that prevented delivery of email notifications from the system. The problem was
resolved on 31 May 2022. All transactions from the time period were evaluated and it was identified that 6 root zone change requests were impacted, as well as 5 password reset requests. Several of the root zone change requests were completed in June and so
are reflected in this report. Where possible, IANA has manually adjusted the SLA timings for “Email Dispatch” to reflect when customers received delayed email notifications or were able to proceed with their request.
</span><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">We look forward to answering any questions you may have about the report</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Amy Creamer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Director of Operations, IANA Services<o:p></o:p></span></p>
<p class="MsoNormal">Email: <span style="color:black"><a href="mailto:amy.creamer@iana.org"><span style="color:#0563C1">amy.creamer@iana.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Phone: +1-424-537-8917 </span><o:p></o:p></p>
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