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<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the draft agenda for the upcoming CSC meeting<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Customer Standing Committee (CSC) Meeting 6</b><b><span lang="EN-US">4<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US">Sunday
</span>, <span lang="EN-US">18 September (ICANN75)</span><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center">0<span lang="EN-US">5</span>.<span lang="EN-US">15</span> – 0<span lang="EN-US">6</span>.<span lang="EN-US">3</span>0 UTC<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US">Block 3, local time 13.15-14.30<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US"></span><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Draft Agenda<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>1. Welcome & Roll Call<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>2. Action Items<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
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</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 01 62 2022</span><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal" style="text-align:justify"><b><span lang="EN-US" style="color:black">Secretariat to circulate Findings</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">completed</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">3. </span></b><b><span style="color:black">Performance IANA Naming Function
</span></b><b><span lang="EN-US" style="color:black">August</span></b><b><span style="color:black"> 2022</span></b><b><o:p></o:p></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l1 level1 lfo1"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">PTI report to CSC August 2022.<o:p></o:p></span></i></b></p>
<p class="MsoListParagraph"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l1 level1 lfo1"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CSC Findings PTI Performance August 2022.<o:p></o:p></span></i></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">4. Customer Feed-back on the IANA naming Function<o:p></o:p></span></b></p>
<p class="MsoNormal">PTI to speak about <span lang="EN-US" style="color:black">customer feedback on the naming functions, from the post-ticket survey and the upcoming annual engagement survey. The goal would be to: </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo2"><span lang="EN-US">share a recap of last year’s Annual engagement survey trends as well as an update on the post-ticket survey satisfaction and response rate</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo2"><span lang="EN-US">share what customers wanted to see improved, and the steps that have been taken to start addressing those both from an engagement and a day to day customer service perspective. </span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo2"><span lang="EN-US">Talk about the upcoming survey timeline highlighting a couple of changes that are planned on this year and the expectation on what to see differently.</span><o:p></o:p></li></ol>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">5</span></b><b>. </b><b><span lang="EN-US">Comment on
<span style="color:black">Initial Report CSC Effectiveness review team? </span></span></b><b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">The CSC Effectiveness Review Team has finalized its draft Initial Report, which was published to seek public comments. Does CSC want to submit comments? The
comment period will be open until 8 November 2022.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">6. Reflection chairs PTI Board and CSC on what’s been achieved and evolution of relation.
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">7. Chair and Vice-Chair Election<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">8. Next Meetings
<o:p></o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">ccNSO/general Public session ICANN 75 (together with PTI and PTI Board)| Tuesday, 20 September block 4 ( 07.00 - 08.00 UTC)<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Regular meeting: 19 October 2022, 10.00-11.00 UTC<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">9. AOB<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">10. Thank you and Closure
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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