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<body lang="en-BE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
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<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the notes of the previous meeting (meeting 70)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Customer Standing Committee (CSC) Meeting
</b><b><span lang="EN-US">70<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US" style="color:black">19 April 2023| 18.00-19.00 UTC</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-US">Notes and
</span></b><b>Agenda</b><b> <span lang="EN-US"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action. 01-70-2023: Secretariat to circulate the Findings to the lists.<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 02-70-2023: Schedule table top exercise at next community forum (ICANN79) or 2024 AGM ( ICANN81)<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 03-70-2023: CSC to develop formal communication templates. Goal is to discuss first strawman by ICANN78 (Hamburg
meeting)<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 04-70-2023: Secretariat to create Google doc of RAP, to be circulated to the CSC before its next meeting (meeting
71).<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l3 level1 lfo1"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 05-70-2023: CSC member or liaison to (self-)nominate as liaison to the second IANA naming Function Review. Appointment
agenda item CSC meeting 71.<o:p></o:p></span></b></li></ul>
<p class="MsoNormal"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l5 level1 lfo2">
<b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Welcome & Roll Call<o:p></o:p></span></b></li></ol>
<p class="MsoNormal"><b><span lang="EN-US">Meeting is quorate <o:p></o:p></span></b></p>
<p class="MsoNormal"><b>2. Action Items<o:p></o:p></b></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="623" colspan="3" valign="top" style="width:467.5pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 01 69 2023</span><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal" style="text-align:justify"><b><span lang="EN-US" style="color:black">Staff to circulate Findings after approval chair
</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US">Action item 02 68 2022<o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US">Staff to include presentation IANA survey on April Agenda<o:p></o:p></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Completed, see item 7<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 03 68 2022</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Staff to include 2<sup>nd</sup> IFR introduction on agenda meeting 70 and circulate procedure</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Completed, see item 5</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">3. </span></b><b><span style="color:black">Performance IANA Naming Function
</span></b><b><span lang="EN-US" style="color:black">March</span></b><b><span style="color:black"> 202</span></b><b><span lang="EN-US" style="color:black">3</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo3"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">PTI report to CSC March 2023.<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Circulated 6 April 2023.
</span><span style="color:black">During the month of March, </span><span lang="EN-US" style="color:black">PTI</span><span style="color:black"> met 100% of the SLA thresholds.</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">No questions<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo3"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CSC Findings PTI Performance March 2023.<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Circulated 11 April 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">No incidents or escalations reported<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Findings report was adopted by the members<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action. 01-70-2023: Secretariat to circulate the Findings to the lists.<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">4. Evaluation Table Top Exercise during ICANN76<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Brett introduced evaluation.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Main take aways:
<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l2 level1 lfo4"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Useful exercise, even with “soft” scenario. Need to repeat, in one or two years.<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 02-70-2023: Schedule table top exercise at next community forum (ICANN79) or 2024 AGM ( ICANN81)<o:p></o:p></span></b></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l2 level1 lfo4"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Need for communication templates. Not to replace informal communication, but as complementary tool.<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l2 level1 lfo4"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">When to inform customers and appointing organisations of issues, that may lead to invoking the RAP? Customers are informed
about issue through monthly report. Maintain this as mechanism, however develop specific standard language. Suggestion to inform the appointing organisations when RAP in invoked.
<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 03-70-2023: CSC to develop formal communication templates. Goal is to discuss first strawman by ICANN78 (Hamburg meeting)<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l0 level1 lfo5"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Language of Remedial Action Procedure is ambiguous in some sections. Need to be more specific and clearer (tighter IETF type
of language) to avoid misunderstandings and ambiguity when needed<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l0 level1 lfo5"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Some procedures included in RAP are looping back (section E and F) Need to be identified and addressed.<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 04-70-2023: Secretariat to create Google doc of RAP, to be circulated to the CSC before its next meeting (meeting 71).<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">5. 2<sup>nd</sup> IANA Function Review Process – Introduction and expectation from CSC
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">(Jennifer)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">ICANN has recently called for expression of interest to serve on 2<sup>nd</sup> IANA Naming Function Review Team. The CSC is expected to appoint a liaison to
the IFRT.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Brief introduction by Jennifer on call for liaison from the CSC to the second IANA Naming Function Review. This process is mandated by the Bylaws. Expectation
is that CSC has appointed a liaison by 30 June, but preferably before that date. Liaison role open to both members and liaisons.
<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Expected time commitment, 8 hours per month.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action item 05-70-2023: CSC member or liaison to (self-)nominate as liaison to the second IANA naming Function Review. Appointment agenda item CSC meeting
71.<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">6. Update CSC Effectiveness review
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">The 2<sup>nd</sup> CSC Effectiveness Review team has submitted its Final Report to the ccNSO and GNSO Councils for their consideration. Both Councils are expected
to decide upon the reprot at their 20 April meeting. <o:p></o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">7. Presentation IANA survey<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">PTI presentation on results engagement survey. Slides are posted<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">8. Proposed Next Meetings
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo6"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 71 | 17 May 2023, 02.00 UTC: Nomination of Liaison to IFRT.<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo6"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 72 | ICANN77, post Washington DC
<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">9. AOB<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">No questions or comments<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">10. Adjourn
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting was adjourned at 19.05 UTC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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