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<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">Dear CSC,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">Please find attached the IANA Naming Function Performance report for July 2023. During the month of July, we met 98.3% of the SLA thresholds. This was due to missing the SLA
of:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">Technical Check (Retest) - Routine (Technical): One change request had nameservers that were unreachable within the technical check threshold of 10 minutes. This exception
relates to time spent waiting for nameserver responses, i.e. time waiting to timeout, multiplied by retries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"-webkit-standard",serif;color:black">We look forward to answering any questions you may have about the report.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Amy Creamer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Director of Operations, IANA Services<o:p></o:p></span></p>
<p class="MsoNormal">Email: <span style="color:black"><a href="mailto:amy.creamer@iana.org"><span style="color:#0563C1">amy.creamer@iana.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Phone: +1-424-537-8917 </span><o:p></o:p></p>
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