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<p class="MsoNormal"><span style="font-size:11.0pt">Amy, et al,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks for sending over the report. This might be a better topic for discussion at the next meeting meting than for the list, but I’ll try to frame it coherently:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Regarding the missed SLA:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">From what I can gather in reading the footnote, it seems that during the execution of the “One request (that) exceeded the technical check threshold of 10 minutes”, operations happened normally (i.e. kicked
off normally, experienced no IANA-induced interruptions, etc), and the extra time was spent waiting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It seems to me that the “technical check (retest)” should be designed with a DNS query timeout value that is sufficiently short such that waiting for the timeout(s) to expire does not cause the SLA to be violated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I’m not familiar with the exact details of the test design, but I’d point folks to the Base Registry Agreement, Specification 10 (<a href="https://itp.cdn.icann.org/en/files/registry-agreements/base-registry-agreement-30-04-2023-en.html">https://itp.cdn.icann.org/en/files/registry-agreements/base-registry-agreement-30-04-2023-en.html</a>)
search for “will be considered unanswered” for examples of language that contemplate non-responsive services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Happy to discuss.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Rick<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Amy Creamer via ICANN-CSC <icann-csc@icann.org><br>
<b>Date: </b>Tuesday, August 8, 2023 at 1:39 PM<br>
<b>To: </b>Bart Boswinkel via ICANN-CSC <icann-csc@icann.org><br>
<b>Subject: </b>[EXTERNAL] [ICANN-CSC] July 2023 IANA Naming Function Performance Report<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:Helvetica;color:black;background:yellow">CAUTION: This email came from outside your organization. Don’t trust emails, links, or attachments from senders that seem suspicious or you are not
expecting.</span></strong><span style="font-size:9.0pt;font-family:Helvetica;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black">Dear CSC,</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black">Please find attached the IANA Naming Function Performance report for July 2023. During the month of July, we met 98.3% of the SLA thresholds. This was due to missing
the SLA of:</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black">Technical Check (Retest) - Routine (Technical): One change request had nameservers that were unreachable within the technical check threshold of 10 minutes. This exception
relates to time spent waiting for nameserver responses, i.e. time waiting to timeout, multiplied by retries.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:-webkit-standard;color:black">We look forward to answering any questions you may have about the report.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Regards,</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Amy Creamer</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Director of Operations, IANA Services</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Email: <span style="color:black">
<a href="mailto:amy.creamer@iana.org">amy.creamer@iana.org</a></span><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Phone: +1-424-537-8917
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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