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<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the draft agenda for the upcoming CSC meeting, Wednesday 23 August 2023 02.00-03.00 UTC.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Also find included the final version of the CSC internal procedures document for adoption by the members of the CSC. Note that this version was already circulated26 July 2023 and no comment were made.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">-------- <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Customer Standing Committee (CSC) Meeting
</b><b><span lang="EN-US">73<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US" style="color:black">23 August |
</span><span lang="EN-US">02</span>.00 UTC<span lang="EN-US" style="color:black"> – 03.00 UTC</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-US">Draft
</span></b><b>Agenda</b><b> <span lang="EN-US"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l5 level1 lfo1">
<b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Welcome & Roll Call<o:p></o:p></span></b></li></ol>
<p class="MsoNormal"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>2. Action Items<o:p></o:p></b></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="623" colspan="3" valign="top" style="width:467.5pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US">Action item 02 70 2023<o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Schedule table top exercise at next community forum (ICANN79) or 2024 AGM ( ICANN81)<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">To be scheduled for ICANN81<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 03 70 2023</span><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CSC to develop formal communication templates. Goal is to discuss first strawman by ICANN78 (Hamburg meeting)</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">To be completed by ICANN81</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action 01- 72-2023</span></b><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Align action 03 70 2023 with table top exercise</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">See above<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action 02-72 2023</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Staff to circulate CSC Findings report June 2023</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US">Action item 03-72 2023<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff to circulate updated version Internal Procedures to list for approval and include change log<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Completed see item 6<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action item 04-72 2023</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Staff to organize meeting at ICANN78</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Ongoing, see item 7</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US">Action item 05 72 2023<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff to circulate documentation re SLA change process by meeting 73<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Completed<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">3. </span></b><b><span style="color:black">Performance IANA Naming Function
</span></b><b><span lang="EN-US" style="color:black">July </span></b><b><span style="color:black">202</span></b><b><span lang="EN-US" style="color:black">3</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">PTI report to CSC July 2023.<o:p></o:p></span></i></b></p>
<p class="MsoListParagraph"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Amy circulated PTI report on 8 August 2023.
</span><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">During the month of July,
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">PTI</span><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> met 98,3 % of the SLA thresholds (missed one (1) SLA).<o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Note email conversation between Rick Wilhelm and Kim Davies on list (emails 9 and 10 August)<b><i><o:p></o:p></i></b></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CSC Findings PTI Performance July 2023.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span lang="EN-US" style="color:black">Jennifer circulated draft Findings July 2023 by email on 10 August 2023<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">4. Progress CSC membership selection process
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">(Jennifer)<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">5. Adoption CSC Internal Procedures<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">To accommodate potential appointment of alternates for members and liaisons the Internal procedures was updated, recirculated including the change history.
No additional comments were received. <o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Final version for adoption<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">6.
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Introduction Framework for Review of SLAs: start discussion with PTI & PTI Board
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Background material:
<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo3"><span lang="EN-US" style="color:windowtext"><a href="https://community.icann.org/display/ER/Final+Report+of+the+CSC+Second+Effectiveness+Review+Team?preview=/244940999/244941003/Final%20Report%20CSC%20Second%20Effectiveness%20Review%20March%202023.pdf"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">CSC
Effectiveness Review Final Report</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> , section 5 Additional Topics
<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo3"><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/en/system/files/files/iana-naming-function-sla-amendment-process-28mar19-en.pdf"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Process
for Amending IANA Service Level Agreements</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Procedure to change Process (same document)<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo3"><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/iana_pti_docs/151-iana-naming-function-contract-v-30sep16"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA
Naming Function Contract</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA Naming Function Service Levels|
</span><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/iana_pti_docs/151-iana-naming-function-contract-v-30sep16"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA Naming Function Contract Annex A section 2</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="7" type="1">
<li class="MsoNoSpacing" style="margin-left:-18.0pt;mso-list:l1 level1 lfo4"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Next Meetings
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></li></ol>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l0 level1 lfo5"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 74| 14 September 2023 10.00-11.00 UTC
<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l0 level1 lfo5"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meeting 75 | 22 October 2023 , Block 5 (16.30-17.30, LOCAL, CET), meeting with PTI, PTI Board. Kick-off discussion Framework
for general review IANA Naming Function SLAs<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="8" type="1">
<li class="MsoNoSpacing" style="margin-left:-18.0pt;mso-list:l2 level1 lfo6"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">AOB<o:p></o:p></span></b></li></ol>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">9. Adjourn
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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