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<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the agenda for the upcoming CSC meeting 78:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Customer Standing Committee (CSC) Meeting
</b><b><span lang="EN-US">78<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US" style="color:black">24 January 2024 |
</span><span lang="EN-US">10</span>.00 UTC<span lang="EN-US" style="color:black"> – 11.00 UTC</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-US">Draft
</span></b><b>Agenda</b><b> <span lang="EN-US"><o:p></o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l5 level1 lfo1">
<b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Welcome & Roll Call<o:p></o:p></span></b></li></ol>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>2. Action Items<o:p></o:p></b></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="623" colspan="3" valign="top" style="width:467.5pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Action Items<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US">Action item 02 70 2023<o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Schedule table top exercise at next community forum (ICANN79) or 2024 AGM ( ICANN81)<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">To be scheduled for ICANN81<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="color:black">Action item 03 70 2023</span><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">CSC to develop formal communication templates. Goal is to discuss first strawman by ICANN78 (Hamburg meeting)</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Start date July 2024 - to be completed by ICANN81</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action item 02- 75-2023</span></b><span lang="EN-US"><o:p></o:p></span></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Schedule meeting CSC and PTI Board at
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">in person meeting in Puerto Rico during ICANN79<span style="color:black">,
</span><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Open, TBC’ed on the call, see also item 7<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action item 04 76 2023</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
</td>
<td width="350" valign="top" style="width:262.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Include survey item agenda March meeting: PTI to present results of survey</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D1D1D1;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"></span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Pending for meeting
March 2024, see item 7</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="160" valign="top" style="width:120.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US">Action 01 77 2023<o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Staff to circulate CSC Findings PTI performance November 2023
<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Completed
<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Action 02 77 2023</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Staff to update SLA change procedure taking into account discussion December 2023</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Completed, see item 4</span></b><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">3. </span></b><b><span style="color:black">Performance IANA Naming Function
</span></b><b><span lang="EN-US" style="color:black">December </span></b><b><span style="color:black">202</span></b><b><span lang="EN-US" style="color:black">3</span></b><b><span lang="EN-US"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">PTI report to CSC December 2023.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:black">Amy circulated PTI’s December performance report 3 January 2024 by email.
</span><span style="color:black">During the month of </span><span lang="EN-US" style="color:black">Decem</span><span style="color:black">ber</span><span lang="EN-US" style="color:black"> 2023</span><span style="color:black">,
</span><span lang="EN-US" style="color:black">PTI</span><span style="color:black"> met 100% of the SLA thresholds.</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l4 level1 lfo2"><![if !supportLists]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span></i></b><![endif]><b><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">CSC Findings PTI Performance December 2023.<o:p></o:p></span></i></b></p>
<p class="MsoListParagraph"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Jennifer circulated the CSC Findings report by email on 4 January 2024.
<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">4.
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Discussion SLA change procedure
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><i><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">a. Continue discussion on SLA change procedure -</span></i></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
Review the proposals in the Strawman: <o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US"><a href="https://docs.google.com/document/d/1BanPdnsC-cygTCzkZnAiBDUmGyRg2mEQ/edit"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">https://docs.google.com/document/d/1BanPdnsC-cygTCzkZnAiBDUmGyRg2mEQ/edit</span></a></span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><i><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">b. Next steps –</span></i></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Assuming the CSC agrees
on the proposed changes to the Strawman, what’s next?<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">According to the procedure to change the SLA Amendment Process:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i>Any modification to </i><i><span lang="EN-US">SLA Change</span></i><i> Process must be agreeable to ICANN and PTI as a proper mechanism through which PTI and its customers can develop, modify or delete contractually required SLAs. The
Process may only be modified through the following procedure: <o:p></o:p></i></p>
<p class="MsoNormal"><i><o:p> </o:p></i></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">The Process for Amending the IANA Naming Service Level Agreements (SLAs) may be reviewed at the request
of the CSC, ccNSO Council, RySG, PTI or ICANN. The review will be conducted by the CSC, PTI and ICANN<o:p></o:p></span></i></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Aptos",sans-serif">The CSC, PTI, and ICANN* should meet to discuss the proposed need to modify the Process and mutually consider
if it is advisable to continue to explore a potential modification, as well as identify the portions of the Process requiring modification. 3. Unless otherwise appropriate, PTI or ICANN* shall draft the proposed modification for consideration by CSC, PTI and
ICANN* to determine if the modification achieves the desired impact. Once there is agreement on proposed text, PTI and/or ICANN will publicly post the draft change recommendation for public comment through ICANN’s Public Comment process.<o:p></o:p></span></i></li></ol>
<p class="MsoNoSpacing"><i><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></i></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Background material:
<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo4"><span lang="EN-US" style="color:windowtext"><a href="https://community.icann.org/display/ER/Final+Report+of+the+CSC+Second+Effectiveness+Review+Team?preview=/244940999/244941003/Final%20Report%20CSC%20Second%20Effectiveness%20Review%20March%202023.pdf"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">CSC
Effectiveness Review Final Report</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> , section 5 Additional Topics
<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo4"><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/en/system/files/files/iana-naming-function-sla-amendment-process-28mar19-en.pdf"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Process
for Amending IANA Service Level Agreements</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo4"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Procedure to change Process (same document)<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo4"><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/iana_pti_docs/151-iana-naming-function-contract-v-30sep16"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA
Naming Function Contract</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></li><li class="MsoNoSpacing" style="color:black;mso-list:l3 level1 lfo4"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA Naming Function Service Levels|
</span><span lang="EN-US" style="color:windowtext"><a href="https://www.icann.org/iana_pti_docs/151-iana-naming-function-contract-v-30sep16"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">IANA Naming Function Contract Annex A section 2</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="5" type="1">
<li class="MsoNoSpacing" style="margin-left:-18.0pt;mso-list:l2 level1 lfo5"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Update IANA Function Review<o:p></o:p></span></b></li></ol>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">The second IANA Function review is now underway. Part of the review also looks at the CSC and its monitoring of the PTI performance.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="6" type="1">
<li class="MsoNoSpacing" style="margin-left:-18.0pt;mso-list:l2 level1 lfo5"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Chair, Vice-Chair Election Procedure
<o:p></o:p></span></b></li></ol>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">According the internal chair, vice-chair election procedure the CSC is expected to select its chair and vice-chair at or around ICANN79
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Background material -
</span><span lang="EN-US"><a href="https://www.icann.org/en/system/files/files/csc-appointment-procedure-04nov19-en.pdf"><span style="font-size:11.0pt;font-family:"Aptos",sans-serif">https://www.icann.org/en/system/files/files/csc-appointment-procedure-04nov19-en.pdf</span></a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="7" type="1">
<li class="MsoNoSpacing" style="margin-left:-18.0pt;mso-list:l2 level1 lfo5"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Next Meetings
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></li></ol>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo6"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Virtual Meeting (email) in February to discuss PTI Performance and approve CSC Findings PTI Performance January 2024. If needed,
regular on-line meeting to conclude strawman (tentatively 15 February 18.00-19.00 UTC)<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo6"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Meeting 79 | Sunday 03 March 2024, block 5 - Meeting with PTI Board to discuss matters of mutual interest. Chair & vice-chair
selection, possibly results of survey <o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Proposed: Tuesday 6 or Wednesday 7 March, CSC and PTI meeting with community to introduce SLA change process and other matters of
relevance review. <o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo6"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">Virtual Meeting (email) by mid-March 2024 to decide on Findings PTI performance February 2023 (assumption in person meeting too
early in month)<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">8. AOB<o:p></o:p></span></b></p>
<p class="MsoNoSpacing" style="margin-left:18.0pt"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Aptos",sans-serif">9. Adjourn
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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