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<body><div style="font-family: sans-serif;"><div class="plaintext" style="white-space: normal;"><p dir="auto">These notes do not capture an important point that I made during the meeting.</p>
<br><p dir="auto">These notes say:</p>
<p dir="auto">Finding E.a: Controlled Interruption is not effective for user notification: Casey believes this is a misrepresentation and noted the root cause analysis data supports his statement on this.</p>
<br><p dir="auto">The notes do not capture the point I made:</p>
<p dir="auto">This finding is an accurate reflection supported by the Root Cause Analysis research.</p>
<br><p dir="auto">It would seem that Casey and I are drawing different conclusions from the report. However, in partial support of my support for the Study 2 Finding I submit the following Root Cause Analysis Finding (page 47):</p>
<p dir="auto">Controlled interruption is effective at disruption, but not at root cause identification.</p>
<p dir="auto">Controlled interruption has shown to be good at disruption, but not at helping affected users identify the cause of the problem—at least not in the way that was intended. Evidences. Of the survey respondents that indicated that they used of TLDs, 70% reported having experienced technical issues related to their suffix. Of those, 43% experienced the problems within days of delegation of the TLD. Over two-thirds (71%) of organizations experiencing technical problems indicated that they knew that the issues were related to TLD delegation before the problem was resolved. It appears that most of the ineffectiveness was due to the controlled interruption IP address not even being observed, which occurred in 71% of cases, according to the survey. However, when the controlled interruption IP address was observed, the success rate in identifying ICANN and controlled interruption as the cause was between 50% and 76%, according to the survey results and the Web search results analysis, respectively.</p>
<br><p dir="auto">I also made the point during the meeting that it seemed to me the issue being debated was simply the wording of the Study 2 Finding, not its factual assertion. I said then and I’m repeating now that I welcome suggestions for how to restate the Study 2 Finding.</p>
<br><p dir="auto">Thanks,</p>
<p dir="auto">Jim</p>
<br><br><p dir="auto">On 23 Feb 2023, at 6:02, Jennifer Bryce wrote:</p>
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<p class="MsoNormal">Dear NCAP Discussion Group members,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The notes from the 22 February NCAP Discussion Group meeting are attached and will be posted to the meeting record on the wiki: <a href="https://community.icann.org/x/4YTKDQ">https://community.icann.org/x/4YTKDQ</a>.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The recording can be directly accessed here: <a href="https://icann.zoom.us/rec/play/sbcwTpyP5v0lmz_OTQFZOsWgFe056FPBSFGAo0pkQjKZ3WEmrCnLCmvgqEwLbFLTiQ619ysohCmhR35l.oNOIneK13LjTRyFh?continueMode=true&_x_zm_rtaid=69f-25JgT9uQd9f13bYzDw.1677121850114.64d0c334f967482c6f176722421c11dd&_x_zm_rhtaid=110">https://icann.zoom.us/rec/play/sbcwTpyP5v0lmz_OTQFZOsWgFe056FPBSFGAo0pkQjKZ3WEmrCnLCmvgqEwLbFLTiQ619ysohCmhR35l.oNOIneK13LjTRyFh?continueMode=true&_x_zm_rtaid=69f-25JgT9uQd9f13bYzDw.1677121850114.64d0c334f967482c6f176722421c11dd&_x_zm_rhtaid=110</a></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"> </span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">One action item was captured:</span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"> </span></p>
<p class="MsoNormal"><u><span style="color:black">Action item</span></u><span style="color:black">: Discussion Group members should review <a href="https://docs.google.com/document/d/1H89gyy31dGVXQjn304PEGv85EKIpHUAR3vPm76YQMcc/edit">Section 4: Findings</a> and make comments in the document to highlight the areas where they have concerns. This will aid discussion next week.</span></p>
<p class="p2" style="mso-style-name: p2; margin: 0cm; font-size: 8.5pt; font-family: 'Calibri',sans-serif;"><span style="font-size:11.0pt"> </span></p>
<p class="p2" style="mso-style-name: p2; margin: 0cm; font-size: 8.5pt; font-family: 'Calibri',sans-serif;"><span style="font-size:11.0pt">Best,</span></p>
<p class="MsoNormal">Jennifer</p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">-- </span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6">Jennifer Bryce</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6">Project Manager, Office of the Chief Technology Officer (OCTO)</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6">Internet Corporation for Assigned Names and Numbers (ICANN)</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6">Skype: jennifer.bryce.icann</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#A6A6A6">Email: jennifer.bryce@icann.org</span></p>
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