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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Patricio,</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Have you contacted </span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Ram Mohan</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>? We’ve found Ram
to be very responsive to any issues we could not resolve otherwise.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tim</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
owner-registrars@gnso.icann.org [mailto:owner-registrars@gnso.icann.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Patricio Valdes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 10, 2003
5:28 PM<br>
<b><span style='font-weight:bold'>To:</span></b> registrars@dnso.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> [registrars]
Afilias.......</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Through the following email, I would
like to formally issue a complaint to Afilias. Over the past 10 days, we have
had nothing but problems with Afilias. Support takes, not kidding, up to 24
hours to resolve an issue. All we ask for is improvement or answers in the
following areas. Simple issues that should make all of us Registrars happy.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Yet while they continue to ignore
these issues, they still plan on launching IDN Domains. Of course IDN Domains
mean more revenue to Afilias.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>1)</span></font><font
size=1><span style='font-size:7.0pt'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Landrush
challenged Domains (Where are they?)</span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>2)</span></font><font
size=1><span style='font-size:7.0pt'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Credit for
Deleted Domains (Afilias will not credit your account until after 35 days)</span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>3)</span></font><font
size=1><span style='font-size:7.0pt'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Technical
Support (Worst in the industry )</span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>4)</span></font><font
size=1><span style='font-size:7.0pt'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Client-Hold
Status (They expect us to remove DNS servers to suspend a domain –
ridiculous)</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Is it just us or is any other
Registrar tired of Afilias? </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I know there are many other issues
on the table concerning the Registrars and Registries but I believe we should
not completely forget about Afilias.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoAutoSig style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Patricio Valdes</span></font></p>
<p class=MsoAutoSig style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Parava Networks, Inc.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
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