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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Bob-<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The 4.3 section is just part of the
document that I had vetted against the registrar constituency to include the non-tasting
uses of AGP that were supplied to me by registrars.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have attached the most recent version of
the registrar feedback, as well as the larger document it will be contained
within (still in flux). Our section is going to be renumbered in the
report to section 4.4 as of final drafting which is not yet back from the group.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am careful not to at any point assert
that I speak on behalf of the entire RC, and there were 38 responses out of our
65 members that submitted AGP uses, which I summarized as being 5 uses:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>1. Correcting
typographical errors made by the registrant<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>2. Using a
cart “hold” system to provide access to names<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>3. Mitigating
fraud impacts; <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>4. Proactively
monitoring the security and stability of their provisioning systems and
customer experience; and <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>5. Addressing
situations of Buyers Remorse on behalf of the registrant<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The actual final document will finalize
tomorrow afternoon @14:00 PDT (GMT-8).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am currently going through an iterative
process with the IPC and BC on their comments, but Jeff Eckhaus and I worked to
keep this document largely intact as is.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am grateful to all members of this
constituency who helped submit their input on the drafting of the attached
document.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Jothan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><font size=2 color="#f57b20" face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:#F57B20;font-weight:bold'>Jothan Frakes</span></font></b><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#343536" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#343536'> </span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#929396" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#929396'>Oversee Domain Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#929396" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#929396'>………………………………………………<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#929396" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#929396'><o:p> </o:p></span></font></p>
<p class=MsoNormal><u1:address style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x" tabIndex="0" w:st="on"><u1:Street w:st="on"><font
size=1 color="#929396" face=Arial><span style='font-size:9.0pt;font-family:
Arial;color:#929396'>515 S. Flower Street, Suite 4400<o:p></o:p></span></font></u1:Street></u1:address></p>
<p class=MsoNormal><u1:place w:st="on"><u1:City w:st="on"><font size=1
color="#929396" face=Arial><span style='font-size:9.0pt;font-family:Arial;
color:#929396'>Los Angeles</u1:City>, <u1:State w:st="on">CA</u1:State> <u1:PostalCode w:st="on">90071</u1:PostalCode><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#f57b20" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#F57B20'></u1:place>direct</span></font><font
size=1 color="#00a261" face=Arial><span style='font-size:9.0pt;font-family:
Arial;color:#00A261'> </span></font><font size=1 color="#929396" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#929396'>+1.213.925.5206</span></font><font
color="#929396"><span style='color:#929396'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#f57b20" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#F57B20'>cell</span></font><font
size=1 color="#00a261" face=Arial><span style='font-size:9.0pt;font-family:
Arial;color:#00A261'> </span></font><font size=1 color="#929396" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#929396'>+1.206.355.0230</span></font><font
color="#929396"><span style='color:#929396'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><a href="mailto:jfrakes@domainsponsor.com">jfrakes@domainsponsor.com</a></span></font><font
color="#929396"><span style='color:#929396'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#f57b20" face=Arial><span
style='font-size:9.0pt;font-family:Arial;color:#F57B20'><a
href="http://www.domainsponsor.com"><font color="#f57b20"><span
style='color:#F57B20'>www.domainsponsor.com</span></font></a> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=gray face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:gray'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=gray face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:gray'>Confidentiality Warning: This e-mail
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<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
</div>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> owner-<st1:PersonName
w:st="on">registrars@gnso.icann.org</st1:PersonName> [mailto:owner-<st1:PersonName
w:st="on">registrars@gnso.icann.org</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Robert F. Connelly<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, October 03, 2007
7:59 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Registrars Constituency<br>
<b><span style='font-weight:bold'>Subject:</span></b> [registrars] OUTCOMES
REPORT OF THE GNSO AD HOC GROUP ON DOMAIN NAME TASTING</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Dear Registrars:<br>
<br>
The following is the present draft of the "Outcomes Report". It
deals with uses of the AGP other than domain tasting.<br>
<br>
It is a redlined version and I see that the redlined elements did not survive
my cut and paste efforts. <br>
<br>
Regards, BobC<br>
<br>
<br>
<br>
</span></font><b><font size=2><span style='font-size:10.0pt;font-weight:bold'>4.3Opinion
Polling of Registrars regarding use of AGP<br>
<br>
<br>
</span></font></b><font size=2><span style='font-size:10.0pt'>Following
statements within the group that the AGP was sometimes used by registrars for
other purposes, not connected to domain tasting or corrections of misspelled
names, the question was raised to some registrars to exemplify their uses of
the AGP. Below is an excerpted, edited version of the submission provided by
the registrar representatives in the group, the complete submission is in Annex
__:<br>
<br>
<br>
The RFI regarding the use of AGP posed three different options to consider in
remedying the current abuses in AGP: (1) making the ICANN fee non-refundable;
(2) requiring some form of restocking fee per name deleted within the AGP term;
and (3) eliminating the AGP in its entirety.<br>
<br>
<br>
<br>
<br>
[In a straw poll [please provide for an Annex] sent to [how many, and how many
responded? Provide responses for Annex.] registrars to comment on what the
impact would be to their registrants were AGP to be eliminated in its entirety,
certain [how many? Who?] registrars indicated that they were using the AGP for
customers in a beneficial manner. All of these registrars believed that the
elimination of AGP would break their cart or provisioning systems or
monitoring, and would require significant re-engineering to re-architect their
registrar systems should there be an elimination of AGP.]<br>
<br>
<br>
[The concept of eliminating the AGP in its entirety is of concern to some
registrars who utilize the AGP in ways other than tasting or kiting to provide
a high quality of service to their registrants, including by:] <br>
<br>
<br>
1.Correcting typographical errors made by the registrant<br>
<br>
2.Using a cart ?hold? system to provide access to names<br>
<br>
3.Mitigating fraud impacts; and <br>
<br>
4.Proactively monitoring the security and stability of their provisioning systems
and customer experience. <br>
<br>
<br>
[Two of the identified uses [which two? Identify briefly.] were considered
proprietary, which required some generalization to where the polled registrar
was not identifiable specifically and the respondent was comfortable with
supplying it in response.]<br>
<br>
<br>
[Some registrars felt that the complete elimination of the AGP would miss the
importance of these benefits which are completely separate and distinct from
tasting or kiting. A description of each of these benefits and a review of how
the two other measures proposed for curing the abuses of the AGP, making the
ICANN fee non-refundable or requiring some form of restocking fee per name
deleted within the AGP term, follows.] <br>
<br>
[It should be considered that the response to the RFI from registrants is
generally formed largely by the experience that they have with their registrar.
Registrants are presented by their registrar (or registrar reseller) with a
?front end? consisting of web based ?shopping carts? or portals to register or
manage their domain names, host records, email, web hosting, blogs, etc. in the
interests of simplifying the process and streamlining the user experience. Most
registrants are sheltered from the confusing world of the provisioning
protocols and technical aspects or business rules of policy that registrars
face, and as such may not appreciate some of the other issues registrars face
and how the AGP helps address certain of those issues. ] <br>
<br>
<br>
<u>AGP Use 1: Correction of typographical errors made by registrant<br>
<br>
</u>Whatever the source of the typographical mistake the registrant seems to
make, typographical mistakes do happen, and the AGP is used by many registrars
to remedy this situation.<br>
<br>
<br>
At last count, there are now more than 900 ICANN-accredited registrars. This
has caused intense competition for customers, and has driven down margins in
some of the price competitive registrars. Price sensitive customers have found
registrars that service their needs, but there are also registrants who are
more service sensitive than price sensitive, who demand a higher standard of
experience from their registrar.]<br>
<br>
Because there are so many registrars, there is competition to differentiate
themselves to the marketplace. Some registrars provide very high levels of
customer service as a distinguishing feature. These registrars are extremely
focused on the quality experience of the registrant, such that a phone call to
the registrar?s customer service department can reverse a registration within
the AGP, to correct a typographical error.]<br>
<br>
<br>
<br>
<br>
<u>AGP Use 2: Cart ?Hold? as an improved registration experience<br>
<br>
</u>[There are registrars that have raised the argument that the practice of
domain tasting is creating a confusing user experience that is disruptive to
their business. They believe that domain tasting generates volumes of customer
complaints being fielded by their customer service departments, which contend
that a domain was looked up and available for their company one day, and then
approval or budget to proceed is obtained, only to find that within the time
elapsed it had been registered by someone else.<br>
<br>
<br>
When one shops for something unique at a store, it is a common customer
experience to see an item that interests a potential purchaser and that
potential purchaser asks the sales clerk to set it aside while the purchaser
continues to shop, or the purchaser leaves and comes back to confirm with a
spouse, or goes to get some cash, etc. The item gets held for a period of time
and presumably this is done so that nobody else can purchase it as though it
was left on the shelf. <br>
<br>
Many registrars leave the item on the shelf, as it were, and only fully
allocate the item upon completion of payment. This creates a circumstance where
someone could conceivably purchase it elsewhere.<br>
<br>
<br>
On the other hand, there are some registrars that have created a cart reserve
process utilizing the AGP, that immediately adds the domain at the registry
once it gets looked up by the user. This completely mitigates the issue of the
domain being otherwise provisioned by another while completing the sales
process. If the sales process is not completed, or nearly 5 days passes, the
domain is deleted at the registry. <br>
<br>
This process could be adopted by registrars that are concerned about customer
confusion, but many of the registrars that compete on price and thus operate on
thin profit margins will likely not adopt this approach because it means that
their available funds at the registry are held in a non-sales transaction until
it closes. <br>
<br>
As a matter of budget, most registrars opt to keep their balance available at
the registry and not commit funds at the registry with the add command until a
finalized purchase has completed with the registrant.<br>
<br>
<br>
<br>
<u>AGP Use 3: Fraud remedies<br>
<br>
</u>The AGP currently allows, in the event that fraud occurs, that domain names
registered but still within the AGP can be returned for credit.<br>
<br>
<br>
Some of such types of fraud correction would be (but are not limited to):<br>
<br>
</span></font>?<font size=2><span style='font-size:10.0pt'>Recovering from
activity where some bad actor stole registrar account credentials through
phishing<br>
<br>
</span></font>?<font size=2><span style='font-size:10.0pt'>Remedy of credit
card fraud, or <br>
<br>
</span></font>?<font size=2><span style='font-size:10.0pt'>Correctional efforts
against a rogue reseller customer. <br>
<br>
<br>
<br>
<br>
<br>
<u>AGP Use 4: Proactive monitoring<br>
<br>
</u>[Many registrars take proactive steps to monitor and ensure the security
and stability of their registration and resolution systems. This is done to
provide quality service to their customers, to ensure high availability, or to
meet dedicated service level agreements for their customers or resellers. <br>
<br>
Registrars use the AGP as a fundamental tool for proactive monitoring as a
means to determine the health of their connections to the provisioning system
of registries. <br>
<br>
Some of the registrars polled do this only when there is not typical
registration activity to indicate system help.<br>
<br>
<br>
Some of the registrars do a simple EPP registration and deletion, others run a
fairly comprehensive suite of tests combining EPP and DNS that involve
registration, modification, and determination that DNS resolution changes also
took effect prior to deleting the test name.<br>
<br>
<br>
<br>
<br>
<br>
Registrars indicated in their responses that they gratefully appreciate careful
forethought, evaluation, and consideration of these other impacts should there
be changes to business logic or provisioning logic, or provisioning systems as
a part of any PDP. A forced or sudden change in the behavior of an EPP command
or expected behavior of current provisioning systems, could take time and
technical resources to implement, per GTLD, per registrar.<br>
<br>
</span></font><o:p></o:p></p>
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