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<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Dear DNSSEC community colleagues,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">We strive to continuously improve the delivery of the IANA Services to our customers and ensure that we are providing the right level of engagement. We have contracted Echo Research, LLC, an independent
research firm to run our 2021 customer survey. Echo Research is committed to protecting the confidentiality of all respondents, and in doing so will follow GDPR guidelines as detailed by EFAMRO, the European Research Federation, written for market research
members of ESOMAR world research, and The Market Research Society (MRS).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">This survey only takes a couple of minutes to complete. Results will be announced in early 2022.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Please click here to participate:
<a href="https://ianasurveyg11.echoresearchinsights.com">https://ianasurveyg11.echoresearchinsights.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">We understand some of you are participants of multiple Internet communities. If you have received an individual invitation from
<a href="mailto:Ruth.David@echoresearchinsights.com">Ruth.David@echoresearchinsights.com</a> to participate in our survey, or if you are subscribed to other mailing lists where we are inviting customers to participate, we kindly ask that you only take the survey
once. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">We appreciate your time and look forward to incorporating your feedback in our engagement activities.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">If you have any questions, please contact
<a href="mailto:marilia.hirano@iana.org">marilia.hirano@iana.org</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">On behalf of the IANA team,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Kim Davies<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">VP, IANA Services, ICANN<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">President, PTI<o:p></o:p></span></p>
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