[Rt4-whois] Suggested defintion for "promotes consumer trust"

[Smith, Bill]

When we move to defining the term "consumer trust", will we be limited to the defined term "Consumer"?

If so, I feel we are missing the forest for the trees. There are considerably more "consumers" on the Internet than just those that provide/maintain/utilize WHOIS data and it is the larger group whose trust we should be most concerned about.

On Feb 20, 2011, at 6:15 AM, Kathy Kleiman wrote:

Hi All,
Tx for bearing with me on our call on Wednesday. I think we are coming close, but something still seems too broad.   So let me try again – with great thanks to the work of the Consumer Trust Subteam:

Current Working Definition of Consumer by Consumer Trust Subteam: Individuals/organizations who are providing/maintaining/utilizing WHOIS data for commercial/non-commercial purposes.

1.     I don’t think the gTLD organizations/companies (registrars, registries) who maintain the Whois data are consumers – their use is business-to-business and governed by ICANN contract, so I would recommend we take them out of the definition.
2.     At that point “providing the data” has a little ambiguity as there will be the registrants who provide the data, and the companies that make it public.
3.     I think the differentiation that James has set out below resolves the ambiguities I see.  If everyone agrees, would it be possible to set these out as two definitions of consumer out separately?

Best and tx,
Kathy




From: rt4-whois-bounces at icann.org<mailto:rt4-whois-bounces at icann.org> [mailto:rt4-whois-bounces at icann.org] On Behalf Of James M. Bladel
Sent: Saturday, February 19, 2011 10:44 PM
To: Emily Taylor
Cc: RT4 WHOIS
Subject: Re: [Rt4-whois] Suggested questionnaire for "promotes consumer trust"

Emily et al:

Perhaps it's just me, but I'm concerned that we are blurring some definitions  (or I am over-thinking them).

When I think "Consumer" in the context of WHOIS, two categories come to mind:
  *  The person or organization that has created a record, and submitted their contact details to WHOIS.  In other efforts we have termed them PRODUCERS of WHOIS data; and,
  *  The person or organization that is querying the WHOIS system in search of further information about a domain name.  To my knowledge, we are calling these folks "Consumers" when they are probably only part of that category.  Recommend we call them END-USERS.

The term "Consumer Trust" means, to me, that both PRODUCERS are confident that their personal data is being managed properly, -and- that the END-USERS are confident that the WHOIS system is returning accurate results.

Not really requesting any actions or changes to the language, but wanted to propose a discussion about these two distinct types of "Consumers." If this subject has already been beaten to death in another forum, please forgive my oversight.

THanks--

J.

-------- Original Message --------
Subject: [Rt4-whois] Suggested questionnaire for "promotes consumer
trust"
From: Emily Taylor <emily.taylor at etlaw.co.uk<mailto:emily.taylor at etlaw.co.uk>>
Date: Sat, February 19, 2011 6:46 am
To: "Dr.Sarmad<http://Dr.Sarmad> Hussain" <sarmad at cantab.net<mailto:sarmad at cantab.net>>, Olivier ITEANU
<oiteanu at iteanu.com<mailto:oiteanu at iteanu.com>>, lynn at goodsecurityconsulting.com<mailto:lynn at goodsecurityconsulting.com>, Peter
Nettlefold <Peter.Nettlefold at dbcde.gov.au><http://Peter.Nettlefold@dbcde.gov.au%3e>;, Bill Smith
<bill.smith at paypal-inc.com><http://bill.smith@paypal-inc.com%3e>;
Cc: "rt4-whois at icann.org<mailto:rt4-whois at icann.org> WHOIS" <rt4-whois at icann.org<mailto:rt4-whois at icann.org>>

Dear all

Following my previous message, I attach my suggestions on how to convert the content of section 2 of the Subteam's paper into a questionnaire. You'll see that I have put plenty of comments to ask for your views and/or clarification.

I hope this is helpful in assisting us to meet our deadline of Wednesday 24 February for our call for public comment.

Best wishes

Emily


76 Temple Road, Oxford OX4 2EZ UK
telephone: 01865 582 811 mobile: 07540 049 322
emily.taylor at etlaw.co.uk<mailto:emily.taylor at etlaw.co.uk> www.etlaw.co.uk<http://www.etlaw.co.uk>

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