[Rt4-whois] RFP for Consumer Research

[Susan Kawaguchi]

Hi Lynn,

I have one addition to the RFP under section 4.1 Statement of Suitablility

Disclose and describe any business relationship or association with ICANN, a registry, a registrar or proxy service provider.

It would be helpful if the research company that we choose understands WHOIS but it is important for the team to know if there is a preexisting relationship with any of the above entities.

Hope I made it in under the deadline!

Susan


From: rt4-whois-bounces at icann.org [mailto:rt4-whois-bounces at icann.org] On Behalf Of lynn at goodsecurityconsulting.com
Sent: Wednesday, July 06, 2011 12:43 PM
To: Emily Taylor
Cc: rt4-whois at icann.org
Subject: Re: [Rt4-whois] RFP for Consumer Research

Thank you Emily!  And apologize to all that I had to miss the call this morning.
I'll proceed as outlined in your message below and coordinate with Olaf.
Kind regards,
Lynn

-------- Original Message --------
Subject: Re: [Rt4-whois] RFP for Consumer Research
From: Emily Taylor <emily at emilytaylor.eu<mailto:emily at emilytaylor.eu>>
Date: Wed, July 06, 2011 7:28 am
To: lynn <lynn at goodsecurityconsulting.com<mailto:lynn at goodsecurityconsulting.com>>
Cc: "rt4-whois at icann.org<mailto:rt4-whois at icann.org>" <rt4-whois at icann.org<mailto:rt4-whois at icann.org>>

Dear Lynn

Thank you for sterling work on this RFP.  I just scanned through for sense, typos etc, and attach some comments.

We agreed on the call just now the following process:

1. Await the expiry of your deadline for comments (I think it was this Friday)
2. You are authorised then to sign off, and let Olof have the final version for publication.

Look forward to hearing the results.

Kind regards

Emily
On 6 July 2011 05:12, Smith, Bill <bill.smith at paypal-inc.com<mailto:bill.smith at paypal-inc.com>> wrote:
It's late for me, but I want to state my objection to considering those who "consume domain names" as consumers. I do not believe that was Strickling's intention.

On Jul 5, 2011, at 8:57 PM, Kathy Kleiman wrote:

Hi Lynn and All who worked on this important RFP,
It looks great, but after working closely with ICANN Staff and a Working Group to redesign 3 other Whois Studies (the ones recently approved), I think we may be leaving too much too broad for the companies we seek to work with.

Consistent with these other surveys, I propose that we identify the existence of proxy and privacy services -- as this should not come as a surprise to them. (We may even want to include more detail that I have added.)

In addition, I think we should clearly lay out the two definitions of consumer trust which have been presented to us again and again (starting with Larry Strickling): privacy (consumer trust as the trust of the domain name consumer, the registrant) and accountability (consumer trust as the trust of the 3rd party [of many groups] seeking Whois data for investigative and research purposes.

Short edits proposed and attached.
Great thanks,
Kathy
Attachment (edits should be visible through track changes, if not, please let me know!)

Dear All,
Attached is a copy of the final draft of the RFP for Consumer Trust research.
I am ready to release this on Friday so want to give everyone on the team an opportunity
for a quick review before our conference call tomorrow.

Thanks to everyone who contributed to this, particularly Sarmad and Kim.
We also received some valuable suggestions from Denise Michel and Liz Gasster.

The companies we have identified so far for the RFP include (in alphabetical order):

BCG
Comscore
Consumer Insights Practice
Iconoculture, Inc.
IDC
OTX
SIS International Research
User Insight

We have set up an email address for responses that will be directed to a list including Olaf Nordling,
Sarmad, Kim, Emily and me.  Please speak up if you would like to be added to that list.

Kind regards,
Lynn Goodendorf





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PLEASE NOTE: from 30 June 2011 my contact details have changed (see below).

[Emily Taylor Consultancy - Internet Governance]


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