[Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey

Sat Sep 24 16:52:45 UTC 2011

Thanks for your prompt response Sharon.  I will go back to the research team with these points.

Sent via BlackBerry by AT&T

-----Original Message-----
From: Sharon Lemon <sharonchallis at aol.com>
Date: Sat, 24 Sep 2011 06:28:44 
To: <lynn at goodsecurityconsulting.com><lynn at goodsecurityconsulting.com>
Cc: rt4-whois at icann.org<rt4-whois at icann.org>
Subject: Re: [Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey

Lynn,

It seems the real 'meat and potatoes' of the questionnaire is right at the end- I would rather see the look up part come nearer the beginning and be expanded.   I'm not sure we should suggest which Whois database they should use, the fact that it is confusing is all part of our evidence what a mess it all is.

Also, we should say that 'contact us' details are not sufficient. Agree Wikipedia would be a good one.

Thanks for your continued work on this.

Sharon

Sent from my iPad

On 23 Sep 2011, at 14:22, <lynn at goodsecurityconsulting.com> wrote:

> Dear All,
> I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message.
> (The User Insight team is okay with this being distributed on the Whois email list.)
> I have copied Jonathan Yardley on this message as a courtesy.
>  
> We are working with a tight deadline and we need feedback this weekend.  I know this is a dedicated
> team so appreciate your time in off business hours.
>  
> In particular, please see the last section of questions.  As the last part of the survey, we would like for the participants to
> actually experience the Whois lookup.  We need to decide on a website domain name to use for this purpose.
> Does anyone have a suggestion for a well known global website we could use in the survey?  My sense is that
> Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere.
> But it would be neutral in the sense that it is not a trading or commercial website.
>  
> Another question is which Whois lookup page should we use?
> My thought is to use the InterNIC one because it covers all current registries.  Here is the link for reference:
> http://www.internic.net/whois.html
>  
> I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars.
> Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your
> suggestions on this point.  Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.
>  
> The alternative would be to choose 3 WHOIS lookup pages.  The survey would have each participant look at 2 of them and
> the surveys would be distributed to obtain balanced results among those 3.  I am just not sure how to pick 3.
>  
> Please note that all the questions will be translated to the primary language for each country.
> Also, there are some questions with specific examples that will be modified for appropriate examples in each country.
> The English questions here are using U.S. examples.
>  
> Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.
>  
> Please come back to me with any other questions.
> Best regards to all,
> Lynn
>  
>  
> -------- Original Message --------
> Subject: Version 2
> From: Jonathan Yardley <jyardley at userinsight.com>
> Date: Fri, September 23, 2011 2:32 pm
> To: lynn at goodsecurityconsulting.com, jmorgan at userinsight.com, Rachel
> Walsh <rwalsh at userinsight.com>
> 
> Hi Lynn,
> Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of.
> Thanks-JCY
> 
> 
> Jonathan Yardley
> Director, Project Management
> jyardley at userinsight.com
> 
> UserInsight
> T 770 391 1099 ext. 1401
> C 404 542 8594
> Ui Blog | @UserInsight | AIM: jonyard
> 
> An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
> 
> <2011 09 23 ICANN Survey V2.doc>
>_______________________________________________
> Rt4-whois mailing list
> Rt4-whois at icann.org
> https://mm.icann.org/mailman/listinfo/rt4-whois

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mm.icann.org/pipermail/rt4-whois/attachments/20110924/22a9cd38/attachment.html 