[Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey
Kathy Kleiman
kathy at kathykleiman.com
Mon Sep 26 02:26:42 UTC 2011
Kim wrote below:
<<Indeed,
there should be section for someone to does have domain name to look up
his/her own information and seeing what is out there about him/her and
then to have some information on what his/her thoughts are about that.>>
Lynn, thank you again (and again!) for a fascinating discussion and for so much work in this area. I want to support Kim's idea above of spending a little more time in the "my data" side of the questions. I think it is a great idea to have people look up their own domain name information in Whois and see what comes out. Is it the data they expect? Are they surprised or not? Even, is the data accurate for what they remember entering?
Tying it to an actual Whois search I think would be very useful and information.
Second to Seth also on thick and thin Whois databases. It will be very interesting to see the navigational issues.
Best and tx,
Kathy
:
> Dear Lynn et al:
>
> Thank you very much for all the hard work.
>
> I think the questionnaire is very good. I was quite impressed by the
> simplicity and insight it conveyed.
>
> With respect to the WHOIS service they should be using, I suggest that
> should be open, i.e, the user should try to find one for themselves.
> Having said that, I am not sure how much or what kind of beneficial data
> that would add, but I think it may be a point worth raising.
>
> With respect to the Internet site, I would suggest we go with the United
> Nations website. I believe that all countries should be aware of the UN.
> Alternatively, how about the Red Cross?
>
> Finally, with respect to the questions themselves. I think that there
> should be something more in there with respect to concerns and or
> questions those participants may have about the WHOIS service. Indeed,
> there should be section for someone to does have domain name to look up
> his/her own information and seeing what is out there about him/her and
> then to have some information on what his/her thoughts are about that.
>
> I believe the structure of the questions if well thought out and flows
> quite nicely.
>
> All in all, I believe this is well done. Thanks again for the hard work.
> I am very sorry that I did not make it to the LA meeting, but things are
> crazy on my end here on the personal front and I am really barely keeping
> my head above water.
>
> All the best,
>
> Kim
>
>
>> <html><body><span style="font-family:Verdana; color:#000000;
>> font-size:10pt;"><div>Dear All,</div>
>> <div>I am forwarding below the preliminary questionnaire for the consumer
>> trust survey, attached to this message.</div>
>> <div>(The User Insight team is okay with this being distributed on the
>> Whois email list.)</div>
>> <div>I have copied Jonathan Yardley on this message as a courtesy.</div>
>> <div> </div>
>> <div>We are working with a tight deadline and we need feedback this
>> weekend. I know this is a dedicated</div>
>> <div>team so appreciate your time in off business hours.</div>
>> <div> </div>
>> <div>In particular, please see the last section of
>> questions. As the last part of the survey, we would like
>> for the participants to</div>
>> <div>actually experience the Whois lookup. We need to decide
>> on a website domain name to use for this purpose.</div>
>> <div>Does anyone have a suggestion for a well known global website we
>> could use in the survey? My sense is that</div>
>> <div>Wikipedia would be recognized in Europe and North America but not
>> sure if it would work everywhere.</div>
>> <div>But it would be neutral in the sense that it is not a trading or
>> commercial website.</div>
>> <div> </div>
>> <div>Another question is which Whois lookup page should we use?</div>
>> <div>My thought is to use the InterNIC one because it covers all current
>> registries. Here is the link for reference:</div>
>> <div><A
>> href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</A></div>
>> <div> </div>
>> <div>I am thinking that InterNIC is more "neutral" than trying
>> to use the Whois page of one of the bigger registries or
>> registrars.</div>
>> <div>Kathy and James - as representatives of the registry and registrar
>> constituency, would especially appreciate your</div>
>> <div>suggestions on this point. Note that we would lose the point
>> about domain ads being displayed if we decide to use InterNIC.</div>
>> <div> </div>
>> <div>The alternative would be to choose 3 WHOIS lookup pages. The
>> survey would have each participant look at 2 of them and</div>
>> <div>the surveys would be distributed to obtain balanced results among
>> those 3. I am just not sure how to pick 3.</div>
>> <div> </div>
>> <div>Please note that all the questions will be translated to the primary
>> language for each country.</div>
>> <div>Also, there are some questions with specific examples that will be
>> modified for appropriate examples in each country.</div>
>> <div>The English questions here are using U.S. examples.</div>
>> <div> </div>
>> <div>Sarmad, I will follow up with you separately on the point about
>> non-Latin characters being unavailable in Whois lookups.</div>
>> <div> </div>
>> <div>Please come back to me with any other questions.</div>
>> <div>Best regards to all,</div>
>> <div>Lynn</div>
>> <div> </div>
>> <div> </div>
>> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px;
>> FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt"
>> id=replyBlockquote webmail="1">
>> <DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject:
>> Version 2<BR>From: Jonathan Yardley<<a
>> href="mailto:jyardley at userinsight.com">jyardley at userinsight.com</a>><BR>Date:
>> Fri, September 23, 2011 2:32 pm<BR>To:<a
>> href="mailto:lynn at goodsecurityconsulting.com">lynn at goodsecurityconsulting.com</a>,
>> <a href="mailto:jmorgan at userinsight.com">jmorgan at userinsight.com</a>,
>> Rachel<BR>Walsh<<a
>> href="mailto:rwalsh at userinsight.com">rwalsh at userinsight.com</a>><BR><BR>Hi
>> Lynn,<BR>Here is V2. Please socialize with your team. In particular we
>> would like help with selecting a universal URL for people to search for
>> the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director,
>> Project Management<BR><a
>> href="mailto:jyardley at userinsight.com">jyardley at userinsight.com</a><BR><BR>UserInsight<BR>T
>> 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM:
>> jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009&
>> 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>_______________________________________________
>> Rt4-whois mailing list
>> Rt4-whois at icann.org
>> https://mm.icann.org/mailman/listinfo/rt4-whois
>>
>
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