[Rt4-whois] Updated Questionnaire for Consumer Trust Survey - Final Review

[Kim G. von Arx]

I would suggest that we also have a section about what particular concern they may had about the Whois information available. In light of that, I think a personal website of an individual would be good. Indeed, we could just register a fake one, eg, Kelly Doe.com or something like that and and set it up as a personal family site. 

The reason for that is to convey that the information on the Whois does not make a distinction between corporate va natural persona etc. 

Other than that I think this is great. 

I am not sure about coca cola though although, granted coca cola has been for years the most recognized brand in the world. I still think the red cross is the best option and I was not aware that it was based on Christianity. Alternatively, we could use separate city domain names for each country, eg, Washington for the us, Ottawa for Canada, beijing for china, etc. 

Just my two cents. 

Kim

Please excuse my typos!  This is sent from my iPhone. 

On 2011-09-27, at 12:09, <lynn at goodsecurityconsulting.com> wrote:

> Dear All,
> Many thanks for the feedback and engagement from several members of the team.
> It is much appreciated.
>  
> Attached is an updated copy of the English language consumer trust survey.
> Our deadline for any further revisions is noon tomorrow, GMT -5 time zone, September 28.
> In the interest of time, for comments and feedback, please copy in Jonathan Yardley from User Insight
> (included on this message).
>  
> Language interpreters will be translating the survey questions for the primary language in each
> of the countries we selected.  Along with that, particular examples in the questions will be
> reviewed for an appropriate equivalent in each country.
>  
> After further discussion with the User Insight team, the approach being taken for the Whois look up site is
> NOT to direct anyone to a specific WHOIS site or page.  As a result, we can expect that some participants will
> report that they were unable to find the domain registrant information.  At the same time, we will get a more
> realistic picture of the difficulty in finding domain registrant registration or people who think the registrar is the
> domain owner.
>  
> As a URL to use for the lookup, my suggestion is to use http://thecoca-colacompany.com
> After looking at all the other options, I feel this would not be offensive to anyone and it is a website
> for a globally distributed consumer product.  After testing on search engines, I also felt that websites such as Wikipedia or the UN can lead to confusing search results
> if the phrase "who owns xxxx" is used. 
>  
> There are some specific questions for those who do have their own domain names.  Other participants will
> skip over these.
>  
> We looked hard at the sequence of questions and considered the suggestion to move the Whois lookup bit closer to the
> beginning.  But we do have to gather some basic info about the participant at the start.  An effort has been made
> to keep the questions to just the essential ones and minimize the total length of the survey.
>  
> Finally, in China, one or two additional questions will be added about non-Latin characters.  The research team is
> checking to see if this would also be appropriate for India with Hindi.   This issue has prompted me to suggest that
> in our overall report, we should include information about the number of IDNs that are non-Latin and the current technical
> limitation (related to ASCII) on WHOIS records being available only in Latin character languages.
>  
> Again, thanks for the team support on this effort.
> Lynn
>  
>  
>  
> <ICANN%20Questionnaire%20V5[1].doc>
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