[Rt4-whois] Follow up from Dakar meeting

[Emily Taylor]

Hi Lynn

We missed you in Dakar, of course, but were all appreciative of the work
that you put in to getting the consumer study on track for us.

I'm sure others will have views, but my recollection was that our
conclusions from the study were:

- Consumer awareness of WHOIS is very low.
- "consumers" in the traditional sense of the word, are not really
consumers of WHOIS
- "Consumers of WHOIS" are law enforcement, private industry around law
enforcement, brand protection and domain industry.

There are some good themes on what builds consumer trust, and the
opposite.

In general, we thought that the qualitative work also produced some
noteworthy results (particularly the observations of users' difficulties in
locating and understanding WHOIS, which personally speaking was my
strongest take-away from the study).

Can you let us know whether User insight will be writing up a report for us
to append to our review, or whether the power point slides are it?

Kind regards

Emily

On 31 October 2011 17:41, <lynn at goodsecurityconsulting.com> wrote:

> Regret that I was unable to attend the Dakar meeting.  On top of that I
> was traveling
> during the meeting timeframe on Sunday.  I am planning to attend the next
> meeting in Costa Rica.
>
> However, I have some breathing room this week and will be happy to
> do further work on
> the Consumer Trust section, using the results and recommendations from the
> research findings,
> as well as the Executive Summary.
>
> Please let me know if this would be helpful.
> Kind regards to all,
> Lynn
>



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