[Rt4-whois] ICANN Satisfaction Survey - FYI

[Denise Michel]

See Dear Team members:

I've gotten a couple questions about this so I'm sharing with the full
Team.  The following survey is being circulated on the community and
includes questions on Compliance. I'll keep you apprised and will bring the
results to your attention next year.

Regards
Denise




From: kurt <kurt.pritz at icann.org>
Date: Wed, 30 Nov 2011 10:47:27 -0800
To: "soac-discussion at icann.org" <soac-discussion at icann.org>
Cc: David Olive <david.olive at icann.org>, Robert Hoggarth <
robert.hoggarth at icann.org>
Subject: Stakeholder Satisfaction Survey

Dear Supporting Organization and Advisory Committee:



Consistent with the spirit of the Affirmation of Commitments and in
response to community requests, ICANN has developed a Stakeholder
Satisfaction Survey to obtain the community’s perceptions of the
Performance Effectiveness in ten service categories supported by ICANN.  We
invite you and members of your community to take a few minutes to assist us
in this initial effort to start tracking the level of satisfaction with
various services provided by ICANN and the certain activities undertaken by
ICANN.  The service categories we are tracking in this survey include:


DNS Policy Development
DNS Policy Implementation Services
Contractual Compliance
DNS Stability & Security
IANA Operations
Supporting Organization and Advisory Committee Support
Communications
Public Meetings
Strategic Planning
Leadership


A link to the survey can be found at - http://ICANN-SS-2011.questionpro.com/
.



We ask that you circulate the survey link to members of your organization.
The survey will also be made available to the broader Internet Community as
well.



The survey is designed to create an initial baseline of general ICANN
stakeholder satisfaction that can be used to develop improvements and
compare against future results.  We plan to refine the process over time,
gather data about additional services, and focus more closely on specific
services or projects in future surveys. If you have comments to the survey
itself, please make them in the comment box on the last page that is
reserve for overall comments.



This initial survey will close 31 December 2011 at 12:00 UTC.  An ICANN
Survey Administrator (an external contractor) will collect and tabulate the
results in January 2012. This timetable will support the plan to conduct a
public review session of survey results in Costa Rica. A process for
follow-up actions and a subsequent survey will then be started.



The survey results will be used to identify improvement areas in the
organization's services capability and delivery. We intend to share summary
reports with the entire ICANN stakeholder community and opportunities for
additional community comments will be created before any improvement
actions are formalized and implemented. Identity of respondents will not be
published.



We appreciate your cooperation in passing on this first Stakeholder
Satisfaction Survey and hope that many will participate.



Best regards,



Kurt



Kurt Pritz

ICANN


-- 
Denise Michel
michel.denise at gmail.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mm.icann.org/pipermail/rt4-whois/attachments/20111201/579308ae/attachment.html