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<div> This approves that why there has UASG. UASG can try to mitigate it.</div><div> BTW, UASG might need do more outreach work.</div>
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<div><span>Jiankang Yao</span></div><blockquote style="margin-top: 0px; margin-bottom: 0px; margin-left: 0.5em; margin-right: inherit;"><div> </div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><div style="PADDING-RIGHT: 8px; PADDING-LEFT: 8px; FONT-SIZE: 12px;FONT-FAMILY:tahoma;COLOR:#000000; BACKGROUND: #efefef; PADDING-BOTTOM: 8px; PADDING-TOP: 8px"><div><b>From:</b> <a href="mailto:ua-discuss@icann.org" style="color: rgb(5, 99, 193); text-decoration: underline;">Jim DeLaHunt via UA-discuss</a></div><div><b>Date:</b> 2021-07-29 13:01</div><div><b>To:</b> <a href="mailto:ua-discuss@icann.org" style="color: rgb(5, 99, 193); text-decoration: underline;">ua-discuss</a></div><div><b>Subject:</b> Re: [UA-discuss] email address in .family TLD rejected [was: Reddit thread]</div></div></div><div><div class="FoxDiv20210729145437919386">
<p style="margin-top: 0px; margin-bottom: 0px;">Michele Neylon:</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Thank you for bringing this to the list's attention.<br>
</p>
<div class="moz-cite-prefix">On 2021-07-28 09:00, Michele Neylon -
Blacknight via UA-discuss wrote:<br>
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<blockquote type="cite" cite="mid:DB8PR09MB332479D88EA4927583F85461CDEA9@DB8PR09MB3324.eurprd09.prod.outlook.com" style="margin-top: 0px; margin-bottom: 0px; margin-left: 0.5em;">
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<p class="MsoNormal" style="margin: 0px 0cm; font-size: 12pt; font-family: Calibri, sans-serif;"><span style="font-size:11.0pt" lang="EN-GB"><a href="https://www.reddit.com/r/selfhosted/comments/osuola/a_word_of_caution_about_that_unique_top_level/" moz-do-not-send="true" style="color: rgb(5, 99, 193); text-decoration: underline;">https://www.reddit.com/r/selfhosted/comments/osuola/a_word_of_caution_about_that_unique_top_level/</a><o:p></o:p></span></p>
<span style="font-size:11.0pt" lang="EN-GB"><o:p> </o:p></span></div>
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</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Summary for those who don't want to follow the link: <br>
</p>
<blockquote style="margin-top: 0px; margin-bottom: 0px; margin-left: 0.5em;">
<p style="margin-top: 0px; margin-bottom: 0px;">Many companies computer systems do not yet accept a .family
email address</p>
<p style="margin-top: 0px; margin-bottom: 0px;">So far I have been forced to keep in my old email on file with
several larger banks, utility companies and some web services. I
am only on day 1 and I have seen about a 25% rejection rate. Not
good.</p>
I can only hope over time this will be corrected.<br>
</blockquote>
<p style="margin-top: 0px; margin-bottom: 0px;">The part of this story which surprises me is that a Latin-limited
top-level domain which is outside the traditional 2-3 character
set is rejected so often. I thought most sites had moved beyond
rejecting unfamiliar top-level domains. <br>
</p>
<p style="margin-top: 0px; margin-bottom: 0px;">I do have personal experience, and see data which confirms, that
many sites still reject email addresses based on character set. I
have an email addresses with '+' signs in them, e.g.
<a class="moz-txt-link-rfc2396E" href="mailto:list+uasg@jdlh.com" style="color: rgb(5, 99, 193); text-decoration: underline;"><list+uasg@jdlh.com></a>. Those get rejected way too often. It
is maybe 17%, not 25%. <br>
</p>
<p style="margin-top: 0px; margin-bottom: 0px;">If I get the chance, I try to give the organisation feedback that
they should not reject email addresses with '+' signs... and if
they have a hard time with '+' signs, they are going to be really
surprised when email addresses in Hindi and Chinese arrive at
their door!</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Best regards,<br>
—Jim DeLaHunt</p>
<p style="margin-top: 0px; margin-bottom: 0px;"><br>
</p>
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