[Ws2-staff_acct] Staff accountability and the new complaints function

[Jordan Carter]

hi all

I wonder if it is worth pulling together a one pager about this, possibly
in conjunction with the Ombuds group given the links intended (or at least
mentioned by Göran) between the complaints officer and the Ombudsman?

cheers
Jordan

On 2 November 2016 at 14:52, Phil Corwin <psc at vlaw-dc.com> wrote:

> +1 in agreement with Greg
>
> *Philip S. Corwin, Founding Principal*
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> ------------------------------
> *From:* ws2-staff_acct-bounces at icann.org [ws2-staff_acct-bounces at icann.org]
> on behalf of Greg Shatan [gregshatanipc at gmail.com]
> *Sent:* Wednesday, November 02, 2016 4:41 AM
> *To:* avri doria
> *Cc:* ws2-staff_acct at icann.org
> *Subject:* Re: [Ws2-staff_acct] Staff accountability and the new
> complaints function
>
> I will pass on an observation from an ICANN-watcher regarding the style of
> ICANN legal as a "defender."  This person is very familiar with how legal
> departments deal with shareholders and other stakeholders.  This person
> remarked to me that the style of ICANN legal in dealing with the ICANN
> community often tends to resemble the way US corporations deal with
> "dissident shareholders."
>
> Dissident shareholders are usually "outsiders" seeking to shake up a
> corporation, particularly board and senior management -- sometimes they are
> "crackpots" with small shareholdings who like to submit motions that seek
> significant changes that have no chance of success, and sometimes they are
> major shareholders (often newer investors) who seek to wield their power to
> make significant changes that may well have a chance of success (the second
> type also gets called "activist shareholders").  Both types make
> organizations feel as if they are under attack, and they respond with that
> mindset.  (They may even call in lawyers who specialize in "dealing with"
> dissident shareholders, to augment their regular counsel.)
>
> Of course, the stakeholder community is not analogous to dissident
> shareholders -- which makes this comparison more jarring.  The new role of
> the global multistakeholder community as the oversight/accountability
> mechanism for ICANN underscores the potential concerns (dangers, even) of a
> continuing an approach that bears any resemblance to one used to wrangle
> dissident shareholders.
>
> Against this background, putting the Complaints Officer under ICANN legal
> bears careful review.
>
> Greg
>
>
>
> On Wed, Nov 2, 2016 at 2:45 AM, avri doria <avri at apc.org> wrote:
>
>> Hi,
>>
>> One of the subjects discussed with the CEO in the CCWG meeting this
>> morning was the complaints function and how it would work.  After a bit
>> of discussion the subject was passed on to our subgroup for follow up.
>>
>> The issues to be reviewed include:
>>
>>   * The placement of the function in the legal department, particularly
>>     considering the legal obligation of legal dept. to protect the
>>     organization and the conflict of interest this creates in
>>     impartially dealing with complaints
>>   * what impact does the imperative on legal to "Defend the
>>     Fortress/Faith" have on how people might have complaints dealt with,
>>     or their willingness to complain
>>   * Any other aspects that people can think of or that come up in the
>>     discussions.
>>
>>
>> Thanks
>>
>> Avri & Jordan
>>
>> co-rapporteurs
>>
>>
>>
>> ---
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Jordan Carter

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