[atrt2] Language Services // Multilingualism Recommendations 19 & 21

Carlos Raúl Gutierrez carlosraul.gutierrez at sutel.go.cr
Fri Sep 20 16:07:17 UTC 2013

Very good!

Thank you Olivier

Carlos Raúl Gutierrez
crg at isoc-cr.org
Skype carlos.raulg
+506 7070 7176

El 20/09/2013, a las 09:38, Olivier MJ Crepin-Leblond <ocl at gih.com> escribió:

> Dear all,
> following on this morning's discussion about Language Services, please be so kind to consider the following suggested text for recommendations, in addition to the recommendations which have already been suggested.
> -- begin text ---
> Whilst it is recognised that there has been a significant improvement in the Language Services Department, the Translation Services component should evolve to be able to sustain a significant increase in activity. This shift from a craft-based ad-hoc supply/demand to a continuous industrial pipeline of documents involves:
> the ability to accurately predict the time to translate a document at any time around the year, based on the knowledge of historical periodic activity (past ICANN meeting cycles, peak periods, holidays etc.);
> the ability to predict peaks of activity pro-actively and dynamically modulating capacity to supplement permanent staff using a pool of additional freelance translators on demand to smooth out peak delays;
> the ability for clients (SO/ACs etc.) to automatically track the status of their translation request (use of a CRM system)
> the ability to automatically compile metrics on document translation timeliness
> the implementation of a feedback path from the community to improve Language Services with native speaker input
> the implementation of best practice documentation to harmonize translation quality and accuracy between experienced permanent and new or freelance translators
> benchmarking of procedures with similar international organisations, the most significant being the United Nations Language and Interpretation Services
> --- end text ---
> Kind regards,
> Olivier
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