[bc-gnso] Involuntary Reservation change by Hilton Prague

Fri Jun 1 20:14:56 UTC 2012

I just received the same e-mail. I made my reservation in March upon my return from San Jose.

Absolutely unacceptable.

Philip S. Corwin, Founding Principal
Virtualaw LLC
1155 F Street, NW
Suite 1050
Washington, DC 20004
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Twitter: @VlawDC

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From: owner-bc-gnso at icann.org [mailto:owner-bc-gnso at icann.org] On Behalf Of Michael D. Palage
Sent: Friday, June 01, 2012 3:52 PM
To: 'Sarah Falvey'; 'Baskin, James F (Jim)'
Cc: bc-gnso at icann.org
Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague

Yup – the latest technical “glitch” to impact the ICANN community.

They fail to mention you are 14 min away from the venue on the other side of town.

From: owner-bc-gnso at icann.org<mailto:owner-bc-gnso at icann.org> [mailto:owner-bc-gnso at icann.org]<mailto:[mailto:owner-bc-gnso at icann.org]> On Behalf Of Sarah Falvey
Sent: Friday, June 01, 2012 3:40 PM
To: Baskin, James F (Jim)
Cc: bc-gnso at icann.org<mailto:bc-gnso at icann.org>
Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

I got the same email as well.
On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin at verizon.com<mailto:james.f.baskin at verizon.com>> wrote:
Has anyone else been informed that due to reservation system problems you have been moved to another hotel?

From: Olga Vanova [mailto:Olga.Vanova at hilton.com<mailto:Olga.Vanova at hilton.com>]
Sent: Friday, June 01, 2012 3:19 PM
To: Olga Vanova
Subject: Reservation change

Dear valuable guest,

Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels.   We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT.
The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied.
.

Please see hotel web link: http://www.vi-hotels.com/andels-prague/.

Let me share with you that there are prepared upon your arrival  following amenities:

•         welcome drink
•         coffee and tea making facilities
•         complimentary breakfast served in the room
•         entrance to gym, sauna & steam bath
•         1 DVD rental free per day
•         bottle of Becherovka (0.1 l)
•         turn-down service
•         bathrobe and slippers
•         2 bottles of mineral water
•         Free entrance to hotel fitness till 31.12.2012

I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.

OLGA VANOVA  I  Conference & Events Executive

HILTON PRAGUE
t: +420 224 842 937<tel:%2B420%20224%20842%20937>  I  f: +420 224 842 366<tel:%2B420%20224%20842%20366>
Pobřežní 1  I  186 00 Prague 8  I  Czech Republic
prague.hilton.com<http://prague.hilton.com>  I facebook.com/Hilton.Prague<http://facebook.com/Hilton.Prague>  I  twitter.com/HiltonPrague<http://twitter.com/HiltonPrague>

[Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280]

[Description: Description: email gre]<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/offers/100033297.htm>

[Description: Description: email ter]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf>        [Description: Description: Picture2] <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_August_2012_HPOT.pdf>

[Description: Description: culi ev HP]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2012_Culinary_and_event_calendar.pdf>

________________________________
This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential

--
Sarah Falvey |

 Senior Policy Analyst |

 sarahfalvey at google.com<mailto:sarahfalvey at google.com> |

 202-346-1230

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