[bc-gnso] Involuntary Reservation change by Hilton Prague

[Marilyn Cade]

After seeing the notice by so many members ( as well as one to me) I spoke to Nick Tomaso, Meetings Director. They had no notice. 

 Taking note that ICANN signs contracts w hotels, and pays meeting staff to manage interactions,  I said that ICANN has responsibility to investigate. 

The secretariat of BC will send a survey to all BC members registered for Prague. 
If you paid by AMEX, you have corp Conciege to appeal to. Some have Hilton Honors membership. However, I would ask, that even if you resolve for yourself, you fill in the Secretariat spreadsheet w information. When you booked. If you used ICANN website link, how many nights, when notified, what hotel moved to. 

I am inviting chairs of other Constituencies to share information. As well as GAC. 

If this kind of "walking of guests" can happen at a major chain, ICANN has a poor contract. If there are some kind of circumstances of necessity, ICANN shld advise community. 

 
This is more than an inconvenience for us as active participants. It bodes ill for ICANN competency. I am assuming the  COO who should be accountable for smooth running of such details, understands this kind of issue negatively impacts ICANN and its image. 

I am assured by Nick Tomaso that the meeting staff are addressing in a call tomorrow am w Hilton Prague. I will ask for public notice by COO on web site, and ask that the COO manage this with full disclosure and information to affected registrants. 

Other suggestions are welcomed. 

Marilyn Cade, BC Chair
Sent via BlackBerry by AT&T

-----Original Message-----
From: Sarah Falvey <sarahfalvey at google.com>
Date: Fri, 1 Jun 2012 19:40:07 
To: <james.f.baskin at verizon.com>
Cc: <bc-gnso at icann.org>
Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

I got the same email as well.


On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin at verizon.com <mailto:james.f.baskin at verizon.com> > wrote:
 


Has anyone else been informed that due to reservation system problems you have been moved to another hotel?
  


From: Olga Vanova [mailto:Olga.Vanova at hilton.com <mailto:Olga.Vanova at hilton.com> ] 
 Sent: Friday, June 01, 2012 3:19 PM
To: Olga Vanova
Subject: Reservation change
 
Dear valuable guest, 
 
Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels.   We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. 
The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. 
.
 
Please see hotel web link: http://www.vi-hotels.com/andels-prague/. 
 
Let me share with you that there are prepared upon your arrival  following amenities: 
  
.         welcome drink
.         coffee and tea making facilities 
.         complimentary breakfast served in the room
.         entrance to gym, sauna & steam bath 
.         1 DVD rental free per day
.         bottle of Becherovka (0.1 l)
 .         turn-down service
.         bathrobe and slippers
.         2 bottles of mineral water 
.         Free entrance to hotel fitness till 31.12.2012
 
I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. 
 
 
OLGA VANOVA  I  Conference & Events Executive 
 
 HILTON PRAGUE
t: +420 224 842 937 <tel:%2B420%20224%20842%20937>   I  f: +420 224 842 366 <tel:%2B420%20224%20842%20366>    
Pobrežní 1  I  186 00 Prague 8  I  Czech Republic
 prague.hilton.com <http://prague.hilton.com>   I facebook.com/Hilton.Prague <http://facebook.com/Hilton.Prague>   I  twitter.com/HiltonPrague <http://twitter.com/HiltonPrague> 
 
 
 
  Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280 
 
 <http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/offers/100033297.htm> 
 
 <http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf>          <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_August_2012_HPOT.pdf> 
 
 
 <http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2012_Culinary_and_event_calendar.pdf>          
 
 
  

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 Sarah Falvey | Senior Policy Analyst |  sarahfalvey at google.com <mailto:sarahfalvey at google.com>  |  202-346-1230