[SLE Team] {SPAM/L} RE: FW: SLEs - Working Draft

[Patricio Poblete]

>
> If so, could you tell us what is their reasoning for just having a single
> customer request process time rather than both the time taken for each
> specific process step as well as the cumulative transaction time?
>
>
>
> IANA’s reasoning is that it is duplicative to measure both the process
> steps and cumulative transaction time.  If the all the step’s SLE times are
> maintained then their process meets the SLE.  Unfortunately, this opens up
> an opportunity where, even though, the individual steps are efficiently
> maintained, there still could be delays in the “queues” between steps.  So
> for example, if you were to have a simple change request for NS records go
> through, the overall process could still take a months, but the SLEs of
> each step still could be in-line with the requirements and the transaction
> considered a success.
>

I am not sure I understand this.

If all time is accounted for somewhere, either at the customer side or at
the IANA side, the described scenario could not happen. There should be no
time "between steps".

I can understand IANA not wishing to have total elapsed time in an SLE,
because that includes time spent at the customer side, outside IANA's
control. But since the initial and final timestamps would be available, it
should be easy to know what the total time was.

Patricio
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mm.icann.org/pipermail/dt1/attachments/20150805/f153990c/attachment.html>