[DTM Escalation] FW: Question from CWG Design Team M

[Marika Konings]

Please find below the feedback received from Chris LaHatte.

Best regards,

Marika

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On 18/03/15 20:04, "Chris LaHatte" <chris.lahatte at icann.org> wrote:

>Hi Marika
>It would be within my mandate to deal with these issues. Any unfairness
>in the ICANN community is a matter where, under my bylaw, I can accept
>complaints. So if an IANA customer has a problem with something done by
>IANA staff then I can look at this. During my time at ICANN I have not
>had any such complaints, except about three years ago, an issue was
>raised but not pursued. Please let me know if this helps and I can talk
>to the group of needed.
>
>Regards
>
>Sent from my iPad
>
>> On 19/03/2015, at 4:44 am, Marika Konings <marika.konings at icann.org>
>>wrote:
>> 
>> Hi Chris,
>> 
>> CWG Design Team M which is looking at escalation mechanism has a
>>question for you. They would like to know whether it is currently within
>>the remit of the ombudsman to deal with any complaints IANA direct
>>customers may have, for example, if they believe they are being treated
>>unfairly. And if it is not within the remit, what would be required to
>>enable a possible escalation path that would include the ombudsman?
>> 
>> Thanks for your feedback.
>> 
>> Marika