[DTM Escalation] Question from CWG Design Team M

[Gomes, Chuck]

Thanks Marika.

Chuck

-----Original Message-----
From: dt6-bounces at icann.org [mailto:dt6-bounces at icann.org] On Behalf Of Marika Konings
Sent: Wednesday, March 18, 2015 5:54 PM
To: DT-M (dt6 at icann.org)
Subject: [DTM Escalation] FW: Question from CWG Design Team M

Please find below the feedback received from Chris LaHatte.

Best regards,

Marika

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On 18/03/15 20:04, "Chris LaHatte" <chris.lahatte at icann.org> wrote:

>Hi Marika
>It would be within my mandate to deal with these issues. Any unfairness 
>in the ICANN community is a matter where, under my bylaw, I can accept 
>complaints. So if an IANA customer has a problem with something done by 
>IANA staff then I can look at this. During my time at ICANN I have not 
>had any such complaints, except about three years ago, an issue was 
>raised but not pursued. Please let me know if this helps and I can talk 
>to the group of needed.
>
>Regards
>
>Sent from my iPad
>
>> On 19/03/2015, at 4:44 am, Marika Konings <marika.konings at icann.org>
>>wrote:
>> 
>> Hi Chris,
>> 
>> CWG Design Team M which is looking at escalation mechanism has a 
>>question for you. They would like to know whether it is currently 
>>within the remit of the ombudsman to deal with any complaints IANA 
>>direct customers may have, for example, if they believe they are being 
>>treated unfairly. And if it is not within the remit, what would be 
>>required to enable a possible escalation path that would include the ombudsman?
>> 
>> Thanks for your feedback.
>> 
>> Marika

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