[DTM Escalation] IANA Customer Service Interface

[Marika Konings]

Dear All,

I've reached out to staff colleagues who confirmed that there is an IANA 24x7 call center that escalates to a roster of on-call root management staff. See also slides 10 and 11 at https://www.iana.org/about/presentations/davies-bangkok-ianaupd-061114.pdf (note that it is available to TLD registries and not only ccTLD registries as the slide suggests).

Best regards,

Marika
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