[DTM Escalation] Additional Resources for DT-M

[Gomes, Chuck]

Here are two more resources that may be useful for DT-M as suggested by Donna Austin.

The first one, which is attached, contains some suggested remedial actions that Kurt Pritz suggested in CSC discussion several months ago.  For our immediate discussions, I want to call attention to the escalation path he suggests within ICANN: IANA Manager, GDD President, ICANN Board.  They are specific to ICANN, which would work at the outset, but I think they could  be adapted to any provider of IANA services.

The second one is a link to the IANA ‘Customer Service Complaint Resolution Process’: http://www.iana.org/help/escalation-procedure . Note: “This process is open to anyone using the IANA Functions”.  Note also that the process described on this site refers to the Ombudsman as an alternative problem resolution process.

Chuck




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